Reconnetable protocol device was closed. Failed to upload disk. Agent failed to process method. DataTrasnfer.SyncDisk

[noire111]

Hi there,
i am trying to backup a win 2016 physical server (30TB), using TrueNAS as repository. When the job is about to be done (after almost a week), i get this error message:
Error: the parameter is incorrect. Failed to write data do the file. Failed to download disk. Reconnetable protocol device was closed. Failed to upload disk. Agent failed to process method. DataTrasnfer.SyncDisk.
Anyone who can give a hint?
Screenshot attached.
Thanks!

[PetrM]

Hi Jon,

Please provide a support case ID as requested when you create a new topic about technical issue. As explained there, we cannot troubleshoot technical issues effectively over the forum posts. All posts about technical issues without case ID will be deleted by forum moderator eventually. Also, you can upload debug logs for our engineers as per the instruction of this KB.

Thanks!

[noire111]

Thanks PetrM, Case #05528695.

[noire111]

anyone who could help out please? I have changed some settings around but still fails giving same error.
Support has closed my case because of busy personnel.
Ty

[veremin]

We cannot help you with solving technical issues over forum correspondence. Thus support assistance is required (they can verify debug logs and existing infrastructure). You might try to open a new ticket. Thanks!

[noire111]

Hi there,
for people like me who face this error a simple work around is just to create a NFS share instead of a SMB share!