restore a file via veeam enterprise manager

[baber]

Dear all
Hi

i want to restore a file from my vm backup in veeam enterprise maager but when select file and click on download yhis error appear :

Failed to start validate file restore credentials. Oib info isn't found

how can solve the problem ???

BR

[PTide]

Hi,

What credentials do you use to login into the enterprise manager console? Also please post a screenshot of the error that you get.

Thanks

[baber]

i login to enterprise manager with Administrator user that login to veeam backup and replication server

error has been in below link
https://www.imageupload.co.uk/image/Dw2q

[PTide]

Please rescan the repository where the backup is supposed to reside and try again. If that does not help then please contact our support team directly.

Thanks

[Iain_Green]

Hi,

Having this very issue

• *BEM is on the customer Domain.
  *Veam Server is not on the Domain.
  *Account used in BEM has full administrator access in BEM.
  *Veeam backup server was added to BEM using the Local Administrator account.

We can access reports, see the jobs and mount restore points, however when doing an FLR we are unable to restore to the orginal location using the "keep" function, or download to the BEM server.
Both attempts result in the above error message.

[PTide]

Hi,

As far as I understand, you've added Veeam backup server by its hostname. Can BEM server resolve it properly?

Thanks