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kroerig
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Restore Exchange Item in Enterprise Manager

Post by kroerig » Nov 11, 2014 11:11 am

Hello,

I install B&R 8 yesterday. After Backup has run I tried to recovery an Exchange Item througt Enterprise Manager. But I get

Code: Select all

Failed to find CAS server. Error: Failed to get find server FQDN
I can lookup IPs of our Exchange servers.

Klaus

Support Case: 00675522

Vitaliy S.
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Re: Restore Exchange Item in Enterprise Manager

Post by Vitaliy S. » Nov 11, 2014 11:27 am

Hi Klaus,

What about Explorer for Exchange server launched from the backup console? Does it have the same issue?

Thanks!

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Re: Restore Exchange Item in Enterprise Manager

Post by kroerig » Nov 11, 2014 11:54 am

Hi,

Explorer for Exchange works fine.

Klaus

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Re: Restore Exchange Item in Enterprise Manager

Post by Vitaliy S. » Nov 11, 2014 12:00 pm

Hmm...seems like a DNS issue on the Enterprise Manager machine, let's see what our support team can advice on this.

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Re: Restore Exchange Item in Enterprise Manager

Post by richlane79 » Nov 13, 2014 5:14 pm

If it helps, I am also getting this error. Interestingly, depending on what you search I'm getting different results.

For example, 'ts' returns a list of about 7 users with last names beginning ts, but no usernames with that combination.
Typing a full username results in the error unable to find CAS server
Typing other combinations, will return no results at all.

There is no issue with resolving CAS servers by the FQDN from this server. There error suggests though that it is unable to find the CAS server, not resolve it so I don't think it's DNS related.

Another point to note is that this Veeam server is only backing up one mailbox server in the organisation. There are many other in different domains also (all within the same forest).

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Re: Restore Exchange Item in Enterprise Manager

Post by Vitaliy S. » Nov 13, 2014 5:32 pm

Yes, you're right, the initial reason for this issue could be a different one, that is why we always encourage everyone to send full logs package to our support team and let them investigate the logs and assist with the issue directly. Having case ID mentioned in the topic also allows us to update it later with a resolution.

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Re: Restore Exchange Item in Enterprise Manager

Post by kroerig » Dec 15, 2014 5:24 pm

Just to keep you updated: I had a remote session with Veeam Support a few minutes ago.

It seems that Veeam didnt' take into consideration that customer may use CAS arrays. They look up the user's CAS from his AD element.
But there is no server entry with that name because it's a reference to a CAS array.

Hope this will be fixed soon.

Klaus

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Re: Restore Exchange Item in Enterprise Manager

Post by Christer » Jan 23, 2015 8:20 am

Any news on when this will be fixed, or any ways to get around it? We are also using a CAS array.

Regards,
Christer

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Re: Restore Exchange Item in Enterprise Manager

Post by foggy » Jan 23, 2015 11:46 am

Christer, the fix for this issue is included in the patch 2.

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Re: Restore Exchange Item in Enterprise Manager

Post by Christer » Jan 26, 2015 7:40 am

Patch 2 for Veeam Backup & Replication 8.0, or are you talking about v7? I have 8.0 patch 1 installed.

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Re: Restore Exchange Item in Enterprise Manager

Post by veremin » Jan 26, 2015 8:57 am

Fix for this issue is included in upcoming Patch#2 for VB&R 8.0. Thanks.

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Re: Restore Exchange Item in Enterprise Manager

Post by homerjnick » Jan 27, 2015 3:36 pm

I have not opened a case yet but I've just upgraded to v8 of B&R and in Enterprise Manager, when I click on "Items" and then on the Exchange part I enter search criteria I get:

"The specified domain does not exist or cannot be contacted"

Using B&R to restore Exchange 2010 objects works a treat...as does everything else in our Veeam environment.

The SQL part in Items in Enterprise Manager works, just the Exchange part does not...

The only thing I note is we are running Exchange 2010 but recently introduced it and we still have Exchange 2003 running albeit with no mailboxes, it just needs decommissioned.

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Re: Restore Exchange Item in Enterprise Manager

Post by foggy » Jan 27, 2015 9:28 pm

Nick, this looks more like a DNS issue. Feel free to open a case if you need assistance in resolving it. Thanks.

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Re: Restore Exchange Item in Enterprise Manager

Post by homerjnick » Jan 28, 2015 1:42 pm

foggy wrote:Nick, this looks more like a DNS issue. Feel free to open a case if you need assistance in resolving it. Thanks.
Nope...it is a simple setup and DNS is fine...I'll open a ticket.

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Re: Restore Exchange Item in Enterprise Manager

Post by foggy » Jan 28, 2015 8:43 pm

Please keep us updated on how it is going.

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Re: Restore Exchange Item in Enterprise Manager

Post by homerjnick » Feb 09, 2015 12:00 pm

I got a hotfix and it now works but I'm still confused at the fuctionality.

I can search for a user in the Exchange part of Items in Enterprise Manager and choose my restore point but I can't search for a specific email, I can only restore missing or newly created items since the restore point.

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Re: Restore Exchange Item in Enterprise Manager

Post by foggy » Feb 09, 2015 12:36 pm

Nick, this functionality was developed to enable delegated secure recovery via web-based portal in scenarios, where help desk operators should not have access to the content of restored items.

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Re: Restore Exchange Item in Enterprise Manager

Post by homerjnick » Feb 09, 2015 3:26 pm

foggy wrote:Nick, this functionality was developed to enable delegated secure recovery via web-based portal in scenarios, where help desk operators should not have access to the content of restored items.
Yup I understand that but the Helpdesk operator has no way to choose what to restore...the only options are to restore things delete or created since the last back up point.

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Re: Restore Exchange Item in Enterprise Manager

Post by foggy » Feb 10, 2015 3:17 pm

Correct, these are the intended use cases. Operator can select type of the missing items, but not the particular items (even e-mail subject can contain sensitive data).

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Re: Restore Exchange Item in Enterprise Manager

Post by sandsturm » Mar 23, 2015 8:33 am

Hi

I have the same problem (Failed to find CAS Server...). When is patch2 for Veeam Backup v8 available, which has fixed this issue?

thx

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Re: Restore Exchange Item in Enterprise Manager

Post by Vitaliy S. » Mar 23, 2015 9:09 am

Update 2 for Veeam B&R is scheduled to the next month, thanks!

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Re: Restore Exchange Item in Enterprise Manager

Post by sandsturm » Mar 23, 2015 9:54 am

Okay, thank you. Is there a list with solved problems and features available for this update 2 at the moment?

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Re: Restore Exchange Item in Enterprise Manager

Post by Vitaliy S. » Mar 23, 2015 10:35 am

The full list of fixes and new features will be available at the release notes document at the GA date. If you experience some issue and want to get a confirmation that your particular fix will be included to the upcoming update, I recommend opening a support case with our technical team and asking them directly.

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Re: Restore Exchange Item in Enterprise Manager

Post by sandsturm » Mar 23, 2015 12:22 pm

thanks for the fast replies...

homerjnick got a hotfix to solve this problem. Where do I can get this hotfix? Do I have to open a supportcase?

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Re: Restore Exchange Item in Enterprise Manager

Post by foggy » Mar 23, 2015 12:25 pm

Yes, please open a case to get it.

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Re: Restore Exchange Item in Enterprise Manager

Post by aurora » Jul 30, 2015 3:34 pm

Still not working in update #2.

Any ideas?
Failed to find CAS server. Error: Failed to get find server FQDN

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Re: Restore Exchange Item in Enterprise Manager

Post by veremin » Jul 31, 2015 7:35 am

Have you tried to open a support ticket? If not, kindly, do that and refer to this thread. Thanks.

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Re: Restore Exchange Item in Enterprise Manager

Post by DeadEyedJacks » Aug 26, 2016 8:03 am

Running Veeam Backup v9 update 1 and just got this error "Failed to find CAS server. Error: Failed to get find server FQDN" during testing Enterprise Manager functionality.
As with others some searches work, some don't, very odd.
Will raise a support ticket.

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Re: Restore Exchange Item in Enterprise Manager

Post by foggy » Aug 26, 2016 4:15 pm

Yes, this is the right step when experiencing any technical issue actually.

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