Comprehensive data protection for all workloads
Post Reply
stevenfoo
Expert
Posts: 103
Liked: 2 times
Joined: Jun 26, 2009 3:11 am
Full Name: Steven Foo
Contact:

Restore Guest File for Linux VM failed

Post by stevenfoo »

We tried to restore few files from Linux VM using restore guest file.

We get the error message below :

c:\ mount failed
The volume does not contain a recogized file system
Please make sure that all required file system drivers are loaded and that the volume is not configured

d:\ mount failed
The volume does not contain a recogized file system
Please make sure that all required file system drivers are loaded and that the volume is not configured

e:\ mount failed
The volume does not contain a recogized file system
Please make sure that all required file system drivers are loaded and that the volume is not configured

No disk have been mounted. Either disks of this type aren't supported or some error occurred. See log file for details.


please help.

Gostev
SVP, Product Management
Posts: 26877
Liked: 4356 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Restore Guest File for Linux VM failed

Post by Gostev »

Are you using Linux File Level Restore wizard?
Can you please contact our support with logs from Logs node of the Backup Browser?

stevenfoo
Expert
Posts: 103
Liked: 2 times
Joined: Jun 26, 2009 3:11 am
Full Name: Steven Foo
Contact:

Re: Restore Guest File for Linux VM failed

Post by stevenfoo »

I am just using the normal way of restoring file level.

Right click on the backups, select Restore guest files -> click Next

Where is the Linux File Level Restore wizard ? I don't see anything mention about it.

Vitaliy S.
Product Manager
Posts: 24341
Liked: 1888 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Restore Guest File for Linux VM failed

Post by Vitaliy S. »

Hello Steven,

To do a File-Level-Restore for Linux machines, you should use Linux File Restore Wizard, it is located at the Tools Tab.

stevenfoo
Expert
Posts: 103
Liked: 2 times
Joined: Jun 26, 2009 3:11 am
Full Name: Steven Foo
Contact:

Re: Restore Guest File for Linux VM failed

Post by stevenfoo »

I don't the Linux File Restore Wizard in my Tools Tab.

I am using version 3.1. Please advice.

Vitaliy S.
Product Manager
Posts: 24341
Liked: 1888 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Restore Guest File for Linux VM failed

Post by Vitaliy S. »

Steven,

The Veeam File Level Restore wizard is installed with Veeam Backup and Replication 3.1. To start the wizard, select Programs > Veeam > Veeam File Level Restore from the Start menu, or double click the Veeam File Level Restore icon on the desktop.

To run the virtual appliance, the Veeam File Level Restore wizard uses VMware player. Please make sure that VMware Player is installed on your computer – otherwise the wizard will not be able to perform the file-level restore operation. You can download the latest version of VMware Player from: http://www.vmware.com/download/player/

Post Reply

Who is online

Users browsing this forum: No registered users and 42 guests