Restore Guest File for Linux VM failed

[stevenfoo]

We tried to restore few files from Linux VM using restore guest file.

We get the error message below :

c:\ mount failed
The volume does not contain a recogized file system
Please make sure that all required file system drivers are loaded and that the volume is not configured

d:\ mount failed
The volume does not contain a recogized file system
Please make sure that all required file system drivers are loaded and that the volume is not configured

e:\ mount failed
The volume does not contain a recogized file system
Please make sure that all required file system drivers are loaded and that the volume is not configured

No disk have been mounted. Either disks of this type aren't supported or some error occurred. See log file for details.


please help.

[Gostev]

Are you using Linux File Level Restore wizard?
Can you please contact our support with logs from Logs node of the Backup Browser?

[stevenfoo]

I am just using the normal way of restoring file level.

Right click on the backups, select Restore guest files -> click Next

Where is the Linux File Level Restore wizard ? I don't see anything mention about it.

[Vitaliy S.]

Hello Steven,

To do a File-Level-Restore for Linux machines, you should use Linux File Restore Wizard, it is located at the Tools Tab.

[stevenfoo]

I don't the Linux File Restore Wizard in my Tools Tab.

I am using version 3.1. Please advice.

[Vitaliy S.]

Steven,

The Veeam File Level Restore wizard is installed with Veeam Backup and Replication 3.1. To start the wizard, select Programs > Veeam > Veeam File Level Restore from the Start menu, or double click the Veeam File Level Restore icon on the desktop.

To run the virtual appliance, the Veeam File Level Restore wizard uses VMware player. Please make sure that VMware Player is installed on your computer – otherwise the wizard will not be able to perform the file-level restore operation. You can download the latest version of VMware Player from: http://www.vmware.com/download/player/