Restore individual messages to user's mailbox

[edgonz]

I don't know what piece of configuration I'm missing but maybe someone can help me.

Exchange Server 2010.
Veeam 8.0.0.2030 (no Outlook client loaded on Veeam server)

Veeam Explorer for MS Exchange, I do have a user account, and password, in the SMTP settings tab (who is part of the Exchange Full Admins AD group) .

However, when I try to restore to the user's mailbox, I get prompted for credentials again - I type the same credentials in SMTP settings tab - and I get the following message: Cannot open mailbox 'User@mydomain.com'. Please check whether the specified account has sufficient rights.

I've also typed different accounts and no credentials seem to work. I'm sure I'm missing something.

Thanks!

[Dima P.]

Hi Ed,

Please, check that account you are typing in has access to the needed mailbox like described in this article. Thanks

[edgonz]

Thanks for your reply. I've followed that document, and I've been using Example 2 and I'm still unable to restore specific emails directly to the user's mailbox.
I've checked, using Get-MailboxPermission, that the Veeam backup user has full access to the mailbox and yet I still get the "Please check whether the specified account has sufficient rights."

[foggy]

Ed, if the account you're using for restore has full mailbox rights and you still cannot succeed, please contact technical support for a closer look at your setup. Thanks.

[edgonz]

After calling support, they helped me determine the issue. Since we use a load balancer for our Exchange servers, here's the KB given to me that helped me with this issue: http://www.veeam.com/kb1936