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KOPFteam
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Restore problem with German umlauts in filenames

Post by KOPFteam » Sep 30, 2011 8:07 pm

I tried a test restore from a backup today. Unfortunatelly exactly this volume I wanted to restore happened to be a Windows 2008 dynamic volume, so I can't use "File Level Restore - Microsoft Windows", I needed to use "File Level Restore - Other OS".

This works, but I can see that all files and folders with German umlauts (äöüß) in their names are displayed with some weired characters in the file browser. When doing the actual restore ("Copy to...") Veeam displays an error dialog for each of those files. After confirming that dialog the restore continues, but skips that file.

:?: Any ideas?

Florian Pürner
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Gostev
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Re: Restore problem with German umlauts in filenames

Post by Gostev » Sep 30, 2011 10:34 pm

Hi Florian, this issue is documented in the Release Notes document included with your download. Thanks.

KOPFteam
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Re: Restore problem with German umlauts in filenames

Post by KOPFteam » Oct 01, 2011 7:51 am

Hi Gostev,
I can only find this paragraph in the release notes:
Non-latin characters are not supported in the product’s installation path; in the backup target path; in the Veeam Backup and FastSCP service account name; in the source or destination path of SSH-enabled file copy operations; in virtual machine properties; in VM file and folder names for multi-OS file level restore wizard.
I understand that "VM file and folder names" means the VM files themselfs and not the user files insider the VMs. Is that correct? Because this would mean that Veeam Multi-OS FLR is unusable in no english countries.
How can I access my backup now? Windows-FLR is unusable because of the dynamic volume and Multi-OS FLR is unusable because of umlauts.

Thanks,
Florian

Gostev
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Re: Restore problem with German umlauts in filenames

Post by Gostev » Oct 01, 2011 12:10 pm

KOPFteam wrote:How can I access my backup now? Windows-FLR is unusable because of the dynamic volume and Multi-OS FLR is unusable because of umlauts.
In cases when you cannot use either FLR wizard, you may leverage the universal FLR method via Instant VM Recovery (explained in the sticky FAQ topic). Thanks!

tsightler
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Re: Restore problem with German umlauts in filenames

Post by tsightler » Oct 01, 2011 6:43 pm

KOPFteam wrote:How can I access my backup now? Windows-FLR is unusable because of the dynamic volume and Multi-OS FLR is unusable because of umlauts.
You might try the advanced FTP option of the Multi-OS FLR. This will allow you to access the files via FTP which shouldn't have an issue with the umlauts. Just use any decent FTP client to pull the files to a Windows box. Filezilla works great.

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