Availability for the Always-On Enterprise
Post Reply
SteJw74
Influencer
Posts: 14
Liked: never
Joined: Jul 15, 2015 2:16 pm
Full Name: Steven Wall
Contact:

Restore wizard not showing restore points

Post by SteJw74 » Sep 14, 2016 4:40 pm

Hi all,

quick question - has anyone any idea as to why even though I have specified to keep 30 restore points on disk in a veeam job, and if I explore the repository I can see that this is the case, when I go to do a restore only 12 of them are offered to me to restore from?

thanks in advance,

Steven

Vitaliy S.
Veeam Software
Posts: 21865
Liked: 1319 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Restore wizard not showing restore points

Post by Vitaliy S. » Sep 14, 2016 4:48 pm

Hi Steven,

Do you have all 30 restore points successfully created (you can check that via reviewing job settings)? Do you see the same issue for all VMs in the job? Do you have a support case opened for this?

Thanks!

SteJw74
Influencer
Posts: 14
Liked: never
Joined: Jul 15, 2015 2:16 pm
Full Name: Steven Wall
Contact:

Re: Restore wizard not showing restore points

Post by SteJw74 » Sep 14, 2016 5:06 pm

Hi Vitaly S.

thanks for the quick reply. I should mention the restore points offered are the 12 more recent ones. Yes it appears to be the same for others vm's in the same job. And for vm's in other jobs. I have not opened a support case, thought I'd run it by people in here first.

thanks,

Steven

Edit, not sure where to check the restore points were successfully created or not? Statistics of historic job?

Vitaliy S.
Veeam Software
Posts: 21865
Liked: 1319 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Restore wizard not showing restore points

Post by Vitaliy S. » Sep 14, 2016 5:12 pm

Yes, you can either use Veeam ONE reporting engine or click through the job sessions. Can you please post screenshots of your job settings and files list in the repository?

SteJw74
Influencer
Posts: 14
Liked: never
Joined: Jul 15, 2015 2:16 pm
Full Name: Steven Wall
Contact:

Re: Restore wizard not showing restore points

Post by SteJw74 » Sep 15, 2016 4:40 pm

Hi Vitaly,

can I attach the screenshots? Image uploading websites are blocked in my organisation.

thanks,

Steven

Vitaliy S.
Veeam Software
Posts: 21865
Liked: 1319 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Restore wizard not showing restore points

Post by Vitaliy S. » Sep 15, 2016 5:11 pm

Yes, please upload them to any file sharing storage (OneDrive, Dropbox).

SteJw74
Influencer
Posts: 14
Liked: never
Joined: Jul 15, 2015 2:16 pm
Full Name: Steven Wall
Contact:

Re: Restore wizard not showing restore points

Post by SteJw74 » Sep 16, 2016 10:50 am

Hi Vitaly,

sorry but such file sharing sites are also blocked. Can I attach them to this thread?

thanks,

Steven

Vitaliy S.
Veeam Software
Posts: 21865
Liked: 1319 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Restore wizard not showing restore points

Post by Vitaliy S. » Sep 16, 2016 10:59 am

I think this option is disabled in these forums. If it is not possible to attach the screenshots, please contact our technical support team for assistance via a remote WebEx session.

SteJw74
Influencer
Posts: 14
Liked: never
Joined: Jul 15, 2015 2:16 pm
Full Name: Steven Wall
Contact:

Re: Restore wizard not showing restore points

Post by SteJw74 » Sep 16, 2016 2:01 pm

Ok thanks Vitaly I will log the call.

Steven

Vitaliy S.
Veeam Software
Posts: 21865
Liked: 1319 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Restore wizard not showing restore points

Post by Vitaliy S. » Sep 16, 2016 2:09 pm

Once you do this, please update your topic with a case ID for future reference. Thanks!

SteJw74
Influencer
Posts: 14
Liked: never
Joined: Jul 15, 2015 2:16 pm
Full Name: Steven Wall
Contact:

Re: Restore wizard not showing restore points

Post by SteJw74 » Sep 16, 2016 2:19 pm

Will do thanks,

Steven

SteJw74
Influencer
Posts: 14
Liked: never
Joined: Jul 15, 2015 2:16 pm
Full Name: Steven Wall
Contact:

Re: Restore wizard not showing restore points

Post by SteJw74 » Sep 16, 2016 4:26 pm

Hi Vitaly,

ok it's panic over after a quick chat with the software vendor it became obvious that this was due to us moving to a new vCenter server around the time of the restore point cut off. If I had looked more closely I would have noticed that there was another restore point option with the missing ones associated with it (the ones in the retention period before the move to the new vCenter).

I hope this explains it. Thanks for the replies, I should have copped this myself before posting it here.

Steven

Vitaliy S.
Veeam Software
Posts: 21865
Liked: 1319 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Restore wizard not showing restore points

Post by Vitaliy S. » Sep 16, 2016 4:50 pm

Yes, that explains it. Thanks for the update.

Post Reply

Who is online

Users browsing this forum: No registered users and 16 guests