Restore wizard not showing restore points

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Restore wizard not showing restore points

Veeam Logoby SteJw74 » Wed Sep 14, 2016 4:40 pm

Hi all,

quick question - has anyone any idea as to why even though I have specified to keep 30 restore points on disk in a veeam job, and if I explore the repository I can see that this is the case, when I go to do a restore only 12 of them are offered to me to restore from?

thanks in advance,

Steven
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Re: Restore wizard not showing restore points

Veeam Logoby Vitaliy S. » Wed Sep 14, 2016 4:48 pm

Hi Steven,

Do you have all 30 restore points successfully created (you can check that via reviewing job settings)? Do you see the same issue for all VMs in the job? Do you have a support case opened for this?

Thanks!
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Re: Restore wizard not showing restore points

Veeam Logoby SteJw74 » Wed Sep 14, 2016 5:06 pm

Hi Vitaly S.

thanks for the quick reply. I should mention the restore points offered are the 12 more recent ones. Yes it appears to be the same for others vm's in the same job. And for vm's in other jobs. I have not opened a support case, thought I'd run it by people in here first.

thanks,

Steven

Edit, not sure where to check the restore points were successfully created or not? Statistics of historic job?
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Re: Restore wizard not showing restore points

Veeam Logoby Vitaliy S. » Wed Sep 14, 2016 5:12 pm

Yes, you can either use Veeam ONE reporting engine or click through the job sessions. Can you please post screenshots of your job settings and files list in the repository?
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Re: Restore wizard not showing restore points

Veeam Logoby SteJw74 » Thu Sep 15, 2016 4:40 pm

Hi Vitaly,

can I attach the screenshots? Image uploading websites are blocked in my organisation.

thanks,

Steven
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Re: Restore wizard not showing restore points

Veeam Logoby Vitaliy S. » Thu Sep 15, 2016 5:11 pm

Yes, please upload them to any file sharing storage (OneDrive, Dropbox).
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Re: Restore wizard not showing restore points

Veeam Logoby SteJw74 » Fri Sep 16, 2016 10:50 am

Hi Vitaly,

sorry but such file sharing sites are also blocked. Can I attach them to this thread?

thanks,

Steven
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Re: Restore wizard not showing restore points

Veeam Logoby Vitaliy S. » Fri Sep 16, 2016 10:59 am

I think this option is disabled in these forums. If it is not possible to attach the screenshots, please contact our technical support team for assistance via a remote WebEx session.
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Re: Restore wizard not showing restore points

Veeam Logoby SteJw74 » Fri Sep 16, 2016 2:01 pm

Ok thanks Vitaly I will log the call.

Steven
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Re: Restore wizard not showing restore points

Veeam Logoby Vitaliy S. » Fri Sep 16, 2016 2:09 pm

Once you do this, please update your topic with a case ID for future reference. Thanks!
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Re: Restore wizard not showing restore points

Veeam Logoby SteJw74 » Fri Sep 16, 2016 2:19 pm

Will do thanks,

Steven
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Re: Restore wizard not showing restore points

Veeam Logoby SteJw74 » Fri Sep 16, 2016 4:26 pm

Hi Vitaly,

ok it's panic over after a quick chat with the software vendor it became obvious that this was due to us moving to a new vCenter server around the time of the restore point cut off. If I had looked more closely I would have noticed that there was another restore point option with the missing ones associated with it (the ones in the retention period before the move to the new vCenter).

I hope this explains it. Thanks for the replies, I should have copped this myself before posting it here.

Steven
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Re: Restore wizard not showing restore points

Veeam Logoby Vitaliy S. » Fri Sep 16, 2016 4:50 pm

Yes, that explains it. Thanks for the update.
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