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Root element is missing
Hi
After upgrading from Veeam B&R 4 to Veeam B&R 5 I keep getting the following error.
"Initializing target session
Read summary xml error
Root element is missing"
First thing I did was to create a complete new virtual backup server with a clean install of Veeam B&R. That helped for a couple of days, but then I started to get these errors again.
Any idea what might be causing this.
Veeam B&R is running on Server 2008 R2.
After upgrading from Veeam B&R 4 to Veeam B&R 5 I keep getting the following error.
"Initializing target session
Read summary xml error
Root element is missing"
First thing I did was to create a complete new virtual backup server with a clean install of Veeam B&R. That helped for a couple of days, but then I started to get these errors again.
Any idea what might be causing this.
Veeam B&R is running on Server 2008 R2.
Re: Root element is missing
Hello,
Could you tell please where do you get this error? Also, are you using v5.0.0 or 5.0.1?
Could you tell please where do you get this error? Also, are you using v5.0.0 or 5.0.1?
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Re: Root element is missing
It is version 5.01.198 64 bit.
The error is shown when I look at sessions and then look at details on the failed job.
This is the complete text in the VM summary field:
_____________________
0 of 0 files processed
Total VM size: 25,00 GB
Processed size: 0,00 KB
Processing rate: 0 KB/s
Backup mode: NBD without changed block tracking
Start time: 27-12-2010 10:46:44
End time: 27-12-2010 10:46:48
Duration: 0:00:04
Initializing target session
Read summary xml error
Root element is missing.
_________________
The error is shown when I look at sessions and then look at details on the failed job.
This is the complete text in the VM summary field:
_____________________
0 of 0 files processed
Total VM size: 25,00 GB
Processed size: 0,00 KB
Processing rate: 0 KB/s
Backup mode: NBD without changed block tracking
Start time: 27-12-2010 10:46:44
End time: 27-12-2010 10:46:48
Duration: 0:00:04
Initializing target session
Read summary xml error
Root element is missing.
_________________
Re: Root element is missing
I see... Please send all the logs to our support team - we need more information to help you. Thanks!
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- Novice
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Re: Root element is missing
Have created a support ticket now.
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- Influencer
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- Full Name: Erik Redding
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Re: Root element is missing
Any resolution here? I just saw this last night.
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- Chief Product Officer
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Re: Root element is missing
OP did not post either support case number or resolution, so I cannot look up unfortunately.
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Re: Root element is missing
I guess I will be calling support as well as I just had this same error message last night using 5.0.1.198 (64bit)
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- Chief Product Officer
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Re: Root element is missing
Sounds good, please update with case number and/or resolution. Thanks in advance!
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Re: Root element is missing
I am trying to stop the job that had previously generated those errors since, for whatever reason, it has been backing up 1 VM for the past 7 hours whereas it usually takes a matter of minutes. The job and process have been in the "stopping" state for about an hour now. How do I remedy this?
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- Chief Product Officer
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Re: Root element is missing
Kill the job process (agent) with the Task Manager.
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Re: Root element is missing
I was told that I need to run a full backup for resolving the issue. I re-ran the job (mistakenly the incremental) last night and it failed again with the same issue.
What's really killing me is I can't say "run a full on this individual machine within this backup job" rather than having to create a whole different backup job. I have to re-run the entire job (128 vm's and 5.4Tb raw in this case) and wait 8 hours.
What's really killing me is I can't say "run a full on this individual machine within this backup job" rather than having to create a whole different backup job. I have to re-run the entire job (128 vm's and 5.4Tb raw in this case) and wait 8 hours.
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- Enthusiast
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- Full Name: Steve Fritsch
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Re: Root element is missing
I just started getting these errors also. But it's only on my SQL servers.
Please respond with any fixes. thanks
Please respond with any fixes. thanks
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- VP, Product Management
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Re: Root element is missing
Based on the responses above, it looks like you should start your backup job from scratch, but I would still recommend to contact our support team with all technical issues you may have. Thanks!
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Re: Root element is missing
Holy thread resurrection. Just started getting this on a couple VM's in a job that's been working fine for quite a while now. Do we know what the proper fix is?
VMware 6
Veeam B&R v9
Dell DR4100's
EMC DD2200's
EMC DD620's
Dell TL2000 via PE430 (SAS)
Veeam B&R v9
Dell DR4100's
EMC DD2200's
EMC DD620's
Dell TL2000 via PE430 (SAS)
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- Veeam Software
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Re: Root element is missing
No case ID in this thread, so cannot track it down. Please contact support directly.
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Re: Root element is missing
Thanks foggy. Looks like removing the VM/re-adding it did the trick for us here.
VMware 6
Veeam B&R v9
Dell DR4100's
EMC DD2200's
EMC DD620's
Dell TL2000 via PE430 (SAS)
Veeam B&R v9
Dell DR4100's
EMC DD2200's
EMC DD620's
Dell TL2000 via PE430 (SAS)
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