SMTP Notifications not sending - #00434020

[Kennyx]

Hi gto1720,

What you mean is when you are in windows account to creating a backup jobs. Do you logout again and login domain account to add SMTP server credentials? Just to confirm this.

Regards,
Kenny

[Kennyx]

Hi Foggy,

Can i know where to get machine key generator? What you mean is our SMTP credentials must be an machine key right?

Thanks you.
Kenny

[foggy]

No, your SMTP credentials are your SMTP credentials. What I mean is that the credentials you specify there get encrypted with the unique machine-specific key. This is absolutely transparent to the user, no need to bother about that, just specify the right creds to your SMTP server.

[Kennyx]

No, My SMTP credentials just a normal password. just wonder why i still cant receive the veeam notification even correct password. Is that possible it wont store the password? Thanks

[foggy]

Which version are you on? If you're on v7, then you need to re-enter credentials while being logged under the account used by Veeam services, as specified by David above.

[Kennyx]

Yes im using v7 Veeam software. Will try on david suggestion. Thanks alot.

[Kennyx]

I still failed to get for the notification.

What i did is:

1)Create a backup job using Window Account.
2) Login into Domain acccount and add smtp credentials.
3) Login back to window account and add smtp credentials again.
4)Login back to domain account n run the job.

is that i miss out some steps?

Thanks
kenny.

[foggy]

Time to contact our technical team for a closer look at your setup then.

[jlieb]

We were seeing the same error, "Unable to connect to SMTP server because of invalid credentials or connection settings", across 2 separate Veeam B&R v7 instances. Error began occurring after updating the smtp report recipients field ("To:") under "Options>Email Settings". After verifying SMTP settings, white list, networking, etc. had not changed, we noticed that several apostrophe characters (') were present in the recently added email addresses. The error appears to have cleared up upon removal of these characters from the recipients field. May be worth double-checking if you're experiencing the same error.

[Vitaliy S.]

Hi Joe, thanks for letting us know your solution. I will forward it to our QC team for further review.

[0zzY]

Hi i have the same problem with v8
No mail are sent using global or single job configuration.
I have used google smtp or internal exchange server, only email test goes out.

[Vitaliy S.]

Ozzy, in this case job log review will be required.

[0zzY]

We have resolved: Kaspersky blocked mail with attachment, but not test mail. I have temporally disable it and mail are correctly sent

[Wotan]

Hi everyone,

we've got the same problem with Veeam B&R 9.0.0.1491

We can send and receive test messages but not the messages generated from the backup jobs. The weird thing is, it just stopped a few weeks ago without any change on the machine, firewalls, AV or anything else.
We only use the global settings.

We also have a Support Case #01838716 with no solution yet.

[holmes]

i had the same problem and did use below procedure and it worked.

Also note that you need to get the e-mail provider to get the solution as for me it was g-mail

Please make sure to apply the following settings in Veeam under notifications :

Host: smtp.gmail.com

SMTP Port (TLS): 587

Username: Your full Gmail address (example@gmail.com)

Password: Your Gmail password

TLS/SSL Required: Yes .

Also please make sure to have a look on the following article : https://support.google.com/mail/answer/7126229?hl=en

[TedLaurent]

I am having a similar problem. I'm trying to send using Office365. I've verified that I can telnet to smtp.office365.com from the site on port 587. When I try to use the mailbox account for smtp authentication the test returns "Unable to connect to SMTP server because of invalid credentials or connection settings". SSL option is selected in Advanced and credentials for authentication have been entered. I've logged in as the user account to portal.office.com successfully so I know its not invalid credentials. I can telnet to smtp.office365.com so it doesn't sound like connection settings. Any ideas?

[Vitaliy S.]

Are you possibly trying to use application passwords for the SMTP server? If yes, then this is not supported at the moment.