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Re: SMTP Notifications not sending - #00434020

Post by Kennyx »

Hi gto1720,

What you mean is when you are in windows account to creating a backup jobs. Do you logout again and login domain account to add SMTP server credentials? Just to confirm this.

Regards,
Kenny
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Re: SMTP Notifications not sending - #00434020

Post by Kennyx »

Hi Foggy,

Can i know where to get machine key generator? What you mean is our SMTP credentials must be an machine key right?

Thanks you.
Kenny
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Re: SMTP Notifications not sending - #00434020

Post by foggy » 1 person likes this post

No, your SMTP credentials are your SMTP credentials. What I mean is that the credentials you specify there get encrypted with the unique machine-specific key. This is absolutely transparent to the user, no need to bother about that, just specify the right creds to your SMTP server.
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Re: SMTP Notifications not sending - #00434020

Post by Kennyx »

No, My SMTP credentials just a normal password. just wonder why i still cant receive the veeam notification even correct password. Is that possible it wont store the password? Thanks
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Re: SMTP Notifications not sending - #00434020

Post by foggy »

Which version are you on? If you're on v7, then you need to re-enter credentials while being logged under the account used by Veeam services, as specified by David above.
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Re: SMTP Notifications not sending - #00434020

Post by Kennyx »

Yes im using v7 Veeam software. Will try on david suggestion. Thanks alot.
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Re: SMTP Notifications not sending - #00434020

Post by Kennyx »

I still failed to get for the notification.

What i did is:

1)Create a backup job using Window Account.
2) Login into Domain acccount and add smtp credentials.
3) Login back to window account and add smtp credentials again.
4)Login back to domain account n run the job.

is that i miss out some steps?

Thanks
kenny.
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Re: SMTP Notifications not sending - #00434020

Post by foggy »

Time to contact our technical team for a closer look at your setup then.
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Re: SMTP Notifications not sending - #00434020

Post by jlieb » 1 person likes this post

We were seeing the same error, "Unable to connect to SMTP server because of invalid credentials or connection settings", across 2 separate Veeam B&R v7 instances. Error began occurring after updating the smtp report recipients field ("To:") under "Options>Email Settings". After verifying SMTP settings, white list, networking, etc. had not changed, we noticed that several apostrophe characters (') were present in the recently added email addresses. The error appears to have cleared up upon removal of these characters from the recipients field. May be worth double-checking if you're experiencing the same error.
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Re: SMTP Notifications not sending - #00434020

Post by Vitaliy S. »

Hi Joe, thanks for letting us know your solution. I will forward it to our QC team for further review.
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Re: SMTP Notifications not sending - #00434020

Post by 0zzY »

Hi i have the same problem with v8
No mail are sent using global or single job configuration.
I have used google smtp or internal exchange server, only email test goes out.
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Re: SMTP Notifications not sending - #00434020

Post by Vitaliy S. »

Ozzy, in this case job log review will be required.
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Re: SMTP Notifications not sending - #00434020

Post by 0zzY » 2 people like this post

We have resolved: Kaspersky blocked mail with attachment, but not test mail. I have temporally disable it and mail are correctly sent
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#01838716

Post by Wotan »

Hi everyone,

we've got the same problem with Veeam B&R 9.0.0.1491

We can send and receive test messages but not the messages generated from the backup jobs. The weird thing is, it just stopped a few weeks ago without any change on the machine, firewalls, AV or anything else.
We only use the global settings.

We also have a Support Case #01838716 with no solution yet.
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Re: SMTP Notifications not sending - #00434020

Post by holmes » 1 person likes this post

i had the same problem and did use below procedure and it worked.

Also note that you need to get the e-mail provider to get the solution as for me it was g-mail

Please make sure to apply the following settings in Veeam under notifications :

Host: smtp.gmail.com

SMTP Port (TLS): 587

Username: Your full Gmail address (example@gmail.com)

Password: Your Gmail password

TLS/SSL Required: Yes .

Also please make sure to have a look on the following article : https://support.google.com/mail/answer/7126229?hl=en
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Re: SMTP Notifications not sending - #00434020

Post by TedLaurent »

I am having a similar problem. I'm trying to send using Office365. I've verified that I can telnet to smtp.office365.com from the site on port 587. When I try to use the mailbox account for smtp authentication the test returns "Unable to connect to SMTP server because of invalid credentials or connection settings". SSL option is selected in Advanced and credentials for authentication have been entered. I've logged in as the user account to portal.office.com successfully so I know its not invalid credentials. I can telnet to smtp.office365.com so it doesn't sound like connection settings. Any ideas?
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Re: SMTP Notifications not sending - #00434020

Post by Vitaliy S. »

Are you possibly trying to use application passwords for the SMTP server? If yes, then this is not supported at the moment.
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