Comprehensive data protection for all workloads
Titanmike
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by Titanmike » Nov 29, 2010 10:43 am
this post
Not sure where to post this, but emails received from Veeam always end up in our spam folder.
Which doesn't surprise me
Your SPF record is
Code: Select all
> set q=txt
> veeam.com
Server: artemis.titaninternet.co.uk
Address: 85.232.32.10
Non-authoritative answer:
veeam.com text =
"v=spf1 include:aspmx.pardot.com include:mktomail.com mx ~all"
veeam.com nameserver = dns1.amustsoftware.com
veeam.com nameserver = dns2.amustsoftware.com
Your mail seems to come from amust.local
Some are received from
www.veeam.com (i.e. password reset)
Code: Select all
"<de92630f231ec35523cacc7105b269e1@www.veeam.com>"
though, which is why your mails end up in spam as SPF forged and fail spam checks as a result
Just saying
Gostev
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by Gostev » Nov 29, 2010 11:56 am
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Hi Mike, thanks for posting and bringing our attention to this, I will let our web team know.
Gostev
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by Gostev » Dec 01, 2010 6:56 pm
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Titanmike wrote:
Your mail seems to come from amust.local
Hi, we have been working on addressing all bullets above, but can you please confirm this one? This can indeed be logged as some intermediary point, but eventually all mail should appear to be coming out of our org from mail.veeam.com, or mail2.veeam.com. Thank you for your help!
Titanmike
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by Titanmike » Dec 01, 2010 8:39 pm
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Gostev wrote:
Hi Mike, we have been working on addressing all bullets above, but can you please confirm this one? This can indeed be logged as some intermediary point, but eventually all mail should appear to be coming out of our org from mail.veeam.com, or mail2.veeam.com. Thank you for your help!
It seems to come from exchprod.amust.local when an employee sends an email.
For example
Code: Select all
"11/15/10 10:33:03","Sender Policy Framework","warren.olivier@veeam.com","michaelxxx@xxx.co.uk","RE: Recovery Verification","Move to Exchange Folder","Sender is probably forged (SPF Softfail)","<EC0B7A55F7737647A582AE96C6A3B07C0385734B@exchprod.amust.local>"
Titanmike
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by Titanmike » Dec 01, 2010 8:42 pm
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By the way, if mail will eventually come from mail.veeam.com, then don't forget to change the SPF record in DNS accordingly
Gostev
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by Gostev » Dec 01, 2010 9:05 pm
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Thank a lot! Yes, I hear we should be able to remove SPF in a couple of weeks.
Titanmike
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by Titanmike » Dec 01, 2010 9:09 pm
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Gostev wrote: Thank a lot! Yes, I hear we should be able to remove SPF in a couple of weeks.
Remove SPF ? That makes matters rather worse
Better just fix instead of remove
Gostev
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by Gostev » Dec 01, 2010 9:19 pm
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Yes, this is what I meant - remove the one from pardot.
Titanmike
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by Titanmike » Dec 11, 2010 10:21 am
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You certainly made a change, but it still doesn't match and as a result you guys keep "spamming"
Mails are now coming from products.veeam.com
Code: Select all
Received: from localhost ([127.0.0.1] helo=products.veeam.com)by products.veeam.com with esmtp
But the SPF has been changed to mail.veeam.com and mail2.veeam.com
Code: Select all
> set q=mx
> veeam.com
Server: artemis.titaninternet.co.uk
Address: 85.232.32.10
Non-authoritative answer:
veeam.com MX preference = 5, mail exchanger = mail2.veeam.com
veeam.com MX preference = 10, mail exchanger = mail.veeam.com
No match = considered spoof
Gostev
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by Gostev » Dec 14, 2010 1:27 pm
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Should be matching right now, hopefully.
Titanmike
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by Titanmike » Dec 14, 2010 3:31 pm
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Gostev wrote: Should be matching right now, hopefully.
The current mail notification still shows something different - but it probably takes a while to propagate, plus it didn't end up in spam so it seems fine
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