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SebSpi
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SQL Server backup truncate log warning message

Post by SebSpi » May 18, 2016 8:22 am

Hello guys,

Since a few days I have been getting a warning message for our SQL Server backup which says:

"Unable to truncate Microsoft SQL Server transaction logs. Details: Error code: 0x80004005 Failed to invoke func [TruncateSqlLogs]: Unbekannter Fehler. Failed to process 'TruncateSQLLog' command. Failed to truncate SQL server transaction logs for instances: CITRIX NAV2015. See guest helper log. . Error code: 0x80004005 Failed to invoke func [TruncateSqlLogs]: Unbekannter Fehler. Failed to process 'TruncateSQLLog' command. Failed to truncate SQL server transaction logs for instances: CITRIX NAV201".

The backup Job worked fine until last week, but somehow I get this warning message after last Weekend. The only Thing I have changed was the Proxy selection on friday from automatic selection to VMWare Backup Proxy, but I changed it back to automatic selection on tuesday. Sadly I still get this warning message.

Does anybody know how to fix this?

Thanks in advance
Sebastian

nielsengelen
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Re: SQL Server backup truncate log warning message

Post by nielsengelen » May 18, 2016 8:40 am

Did you by any chance contact support already? Could you disable and re-enable the job and see if this helps?
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SebSpi
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Full Name: Sebastian S
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Re: SQL Server backup truncate log warning message

Post by SebSpi » May 18, 2016 8:46 am

Hello Niels,

thanks for your fast reply, I disabled and reenabled the Job, right after I read your message. I will contact the Support right away. I just thought maybe this is something that could be corrected without contacting the Support.

Sebastian

nielsengelen
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Re: SQL Server backup truncate log warning message

Post by nielsengelen » May 18, 2016 11:33 am

Unknown error can hint at multiple things. Our support is glad to assist with checking logs and resolving it.
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