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Stefan_CGI
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Succesully finished VMCE exam, how long before update/certificate

Post by Stefan_CGI » Jan 31, 2019 11:23 am

Hi all,


Yesterday i passed the VMCE 9 exam.
But i was wondering how long it takes before my profile gets confirmation of this. (https://www.veeam.com/my-vmce-certification.html)
Apparently i should receive a digital badge/certificate that i can link on linkedin.

I am asking this because i had trouble in the past with my account (also my account on VMware) and someone had to fix something in the background.

If the process takes a week or so, i will just wait.
Otherwise i will try to contact some support.

Dima P.
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Re: Succesully finished VMCE exam, how long before update/certificate

Post by Dima P. » Jan 31, 2019 11:35 am

Hello Stefan,

Asked our VMCE team to comment, stay tuned.

Stefan_CGI
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Re: Succesully finished VMCE exam, how long before update/certificate

Post by Stefan_CGI » Feb 01, 2019 9:33 am

Thanks Dima,
ill wait patiently.

I would love to have the official proof of my latest achievement ;-)

Edit : i have just logged into the site again and it still says "schedule exam".

gmajestix
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Re: Succesully finished VMCE exam, how long before update/certificate

Post by gmajestix » Feb 01, 2019 11:59 am 1 person likes this post

Hello,

I once emailed veeam VMCE Support with the same question and got this response:
Please note that certificates are not automatically issued but based on a weekly report that occurs every Tuesday. This week however we ran the report on Monday due to some changes in our schedule and you score was not visible at that time. Your score will be included in next week’s report and your certificate will be generated by next Tuesdays afternoon.
I hope this helps.

Stefan_CGI
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Re: Succesully finished VMCE exam, how long before update/certificate

Post by Stefan_CGI » Feb 01, 2019 12:27 pm

Hi gmajestix,

Well that could be realistic, that it works in cycles.

The reason i started this topic is because i had several issues with my accounts in Veeam and also VMware.
I have learned never ever to register with a company emailaddress because when you leave the company, you will have issues with your accounts.
In VMware my account got separated after changing the work email to private email.
So on one account i had done the foundation exam, on the other account the final official exam.
I had to work with several people to get this fixed and merged before i finally received my VCP certificate.

With Veeam i had comparable issues, i changed my emailaddress in one profile.
With Veeam i have several profiles (lochoice, the my certificate site, the veeam site itself)
And with Veeam it's tricky, because using a private emailaddress is not possible by default.
So i could not reach Veeam support either, i also needed a work emailaddress there.

I reached out to a Veeam representative i knew well personally and he helped me further, otherwise i could not even book my exam.

Stefan_CGI
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Re: Succesully finished VMCE exam, how long before update/certificate

Post by Stefan_CGI » Feb 06, 2019 8:43 am

Nothing happened yesterday, my "https://www.veeam.com/my-vmce-certification.html" still says "schedule exam".
I now wanted to file a support ticket, but i cannot do that with my personal email.

Unless anyone here can direct me to an official support channel here, i will have to contact some representative from Veeam again. I am not a fan of that because i feel this is not the right way to deal with things like this.

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Re: Succesully finished VMCE exam, how long before update/certificate

Post by Gostev » Feb 06, 2019 8:52 pm

Stefan, yes unfortunately this forum is managed by Veeam R&D, and we're not involved in certifications in any way. Sorry we could not really help you here besides pinging the VMCE team.

haslund
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Re: Succesully finished VMCE exam, how long before update/certificate

Post by haslund » Feb 08, 2019 7:14 am

Hi Stefan,
Without any personal information, it is difficult to resolve your issue. Please navigate to https://www.veeam.com/my-vmce-certification.html and at the bottom you will find the support aliases:
Please reach out with as much information as you can, but as a minimum:
1. When did you take the course?
2. Which education center did you take the course at?
3. Which country did you take the course in?
4. Which e-mail did you provide to the education center for the training?
5. Which e-mail are you looking to have the training attendance registered on?
Rasmus Haslund
Principal Technologist, Global Education Services @ Veeam Software
Veeam Certified Architect #1 | Veeam Certified Trainer #4 [v7,v8,v9] | Veeam Certified Trainer Mentor #1
Twitter: @haslund
Blog: www.perfectcloud.org

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