Comprehensive data protection for all workloads
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SKratzTS
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Support options? Can't submit a case!!!

Post by SKratzTS » Sep 28, 2017 2:22 pm

We have a valid rental agreement, I've logged in with the account I get licenses/downloads with (I can still see licenses, and they say they're active), but when I enter my support ID, the website tells me only the license admin can open cases, and to call the phone number listed. I'm in North America, and neither of the numbers posted work. One goes to a fast busy signal, the other is just dead air.

Anyway, posting my issue here.

Small one vmware host, backups running on a Windows 10 VM on that same host, repo is a USB drive.

Primary backups run perfectly. Config backup fails when it runs on a schedule. If I manually trigger it, it works. Error in the log shows it failed getting disk free space.

Ideas?

Gostev
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Re: Support options? Can't submit a case!!!

Post by Gostev » Sep 28, 2017 2:41 pm

Hi, very sorry for the inconvenience.

I checked and we are indeed having 800 number issues, VOIP team is working on it
Local numbers are working IE: + 1 614 339 8252 so feel free to use them.

Thanks!

SKratzTS
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Re: Support options? Can't submit a case!!!

Post by SKratzTS » Sep 28, 2017 2:53 pm

Ok, thanks -- Wondering if my ticket submitting issue online might be due to the fact we >just< did our rental agreement renewal since our first year was up last week...

armg183
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Re: Support options? Can't submit a case!!!

Post by armg183 » Jul 16, 2019 4:57 pm

I cannot even figure out how to submit a support case. I tried posting to the forums about an issue my company was having with the software, but the post got rejected because it said "must supply a case ID." I have not even been able to reach support and the whole experience has been very frustrating.

Vitaliy S.
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Re: Support options? Can't submit a case!!!

Post by Vitaliy S. » Jul 16, 2019 7:31 pm

Jason, indeed this is not a support forum. Can you tell me how exactly did you try to reach support, and what did not work? There are multiple options available. Please let us know if you're having problems with a certain option, and we will notify the support management. Thanks!

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