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empmark
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Support - US Holidays

Post by empmark » Nov 28, 2014 3:12 pm

I'm working the day after Thanksgiving and have an open ticket that I thought I would call and finish up. Not critical, but has been open a while and I need more than email help to accomplish.

Anyway, we have Standard support and I was surprised when support told me they could not help me today as it is a US holiday. I'll admit, many aren't working today but I do know that the day after Thanksgiving isn't a US federal holiday (and not listed as a public holiday). So I was wondering if there is a list of support holidays by country (or at least US) that I could find for future reference.

I'm not upset that support is closed, and I am behind companies being more lenient about time off for employees. Especially in the US. But I might have been more aggressive to complete the case the day before Thanksgiving had I known Veeam sees the day after as a US holiday. So a list of support holidays would be great. I could not find it in the support reference guide.

Thanks all, and Happy Holidays!

Gostev
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Re: Support - US Holidays

Post by Gostev » Nov 28, 2014 3:32 pm

Hi, Mark

Apparently, the day after Thanksgiving is a state holiday in many US states, including Ohio (which is where our US support office is located).

In future, you can refer to this calendar:
http://www.officeholidays.com/countries ... egion=Ohio

Thanks and Happy Thanksgiving!

empmark
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Re: Support - US Holidays

Post by empmark » Nov 28, 2014 3:52 pm

Thanks. Am still a little confused because that site lists it as "not a public holiday" and also shows Mother's Day and Father's Day as listed, but am guessing you are not closed those dates? The Ohio.gov site does not show it as a state holiday.

Again, not trying to nitpick, but would be great if there was an official Veeam calendar to reference. We often do more project work around the holidays when slow and helps us in planning for availability if needed.

Ben Milligan
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Re: Support - US Holidays

Post by Ben Milligan » Dec 01, 2014 1:34 pm

Hello - Ben Milligan with Veeam Support. Here are our official holidays for 2014, I apologize for any confusion.

New Year’s Day: Wednesday, January 1st 2014
Memorial Day: Monday, May 26th 2014
Independence Day: Friday, July 4th 2014
Labor Day: Monday, September 1st 2014
Thanksgiving Day: Thursday, November 27th 2014
Day after Thanksgiving: Friday, November 28th 2014
½ Day Christmas Eve: Wednesday, December 24th 2014
Christmas Day: Thursday, December 25th 2014
½ Day New Year’s Eve: Wednesday, December 31st 2014
New Year’s Day (2015): Thursday, January 1st 2015

2015:
New Year's Day: (January 1)
Memorial Day: (May 25)
Independence Day: (July 4)
Labor Day: (September 7)
Thanksgiving: (November 26)
Day after Thanksgiving: (November 27)
1/2 day Christmas Eve: (December 24)
Christmas (December 25)
1/2 day New Year's Eve: (December 31)
New Year's Day: (January 1, 2016)

empmark
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Re: Support - US Holidays

Post by empmark » Dec 01, 2014 2:11 pm

Great! That is what I needed. Do you have this posted anywhere for next year?

Ben Milligan
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Re: Support - US Holidays

Post by Ben Milligan » Dec 01, 2014 2:14 pm

Not yet, Mark, but I'll make sure we do!

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