SureBackup - Cannot Access Internet

[Mike72677]

I have a SureBackup job with 1 VM and am unable to access the internet from the VM. I have the box checked to use the proxy for the internet also. I am able to RDP into the VM after adding a route from my PC to the VM. The proxy is on the same subnet as the server running Veeam and the Veeam server has a route to the masquerade subnet. I added the proxy settings to IE also. What am I missing? Thanks!

[Vitaliy S.]

Can you access this VM from the production network?

[Mike72677]

I can RDP to the SureBackup Job VM's masqueraded IP from the production network.

[Vitaliy S.]

Hmm... given that you've enabled the checkbox to allow internet access from this VM and can RDP to it, we need to take a closer look a the virtual lab configuration. Please contact our support team to review your setup.