Surebackup error : OS did not boot in the allotted time

[zadrian]

I am using VBR 11.0.1.1261 and I have issues with a few VMs running server 2016 (80GB with approx 25GB used, 16GB RAM).

I am running daily Reverse Increment backup with no issues but surebackup always fail with "OS did not boot in the allotted time" even after setting the following
- Backup file Integrity scan with skip validation for application group VMs
- startup "max allowed boot time" 22000 sec & "application initialization timeout" 22000 sec
- consider VM to successfully booted when "VM heartbeat is present" (ticked)

After 6 hours of "powering up" it goes "powering down" and fails.
I have other VMs (server 2012, Server 2016) without issues.

[RomanK]

Hello zadrian,

This message is too general but you can try this.

Please open a support case and provide a case ID in this thread so we could collect all the additional details and investigate it accordingly.
All posts about technical issues without case ID will eventually be deleted by the forum moderator.

Thanks