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Mindflux
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Surebackup gives odd time out error

Post by Mindflux »

I was testing my first surebackup virtual lab and even though everything was passing with Error Level 0 (good) I'd have to click "OK" on this dialog box every couple minutes:

Image

I've got a ticket in to support, but you guys on here are really sharp. So I figured maybe you could help.

Application time out for each VM is 120 seconds (2 minutes) if that helps.

Gostev
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Re: Surebackup gives odd time out error

Post by Gostev »

We are only sharp for common/known issues, and this is not ;)

Mindflux
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Re: Surebackup gives odd time out error

Post by Mindflux »

Very well.

:mrgreen:


It's ticket # 542133 in case you want to watch this unfold. :)

Alexey D.

Re: Surebackup gives odd time out error

Post by Alexey D. »

I've just consulted with QA and they refuse to meditate at single screenshot only, logs/beers needed.

Gostev
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Re: Surebackup gives odd time out error

Post by Gostev »

Beers are taken care of.

Mindflux
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Re: Surebackup gives odd time out error

Post by Mindflux »

Alexey D. wrote:I've just consulted with QA and they refuse to meditate at single screenshot only, logs/beers needed.
I can provide logs once I hear from someone via email. Unless replying to my ticket ID will attach those logs to something in the ticketing system.

Mindflux
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Re: Surebackup gives odd time out error

Post by Mindflux »

Logs sent. ;)

Gostev
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Re: Surebackup gives odd time out error

Post by Gostev »

Yes, just reply with logs attached.

Mindflux
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Re: Surebackup gives odd time out error

Post by Mindflux »

Gostev wrote:Yes, just reply with logs attached.
I feel safer already. :twisted:

Gostev
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Re: Surebackup gives odd time out error

Post by Gostev »

According to the logs, the issue is environmental, and with SQL server Veeam Backup server is using. We can see constant connection drops/failures in our logs. This is what is causing the message above to appear. Guess this also explains why this was never reported before...

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