Surebackup job failure does not generate an e-mail

[ian0x0r]

Hi,

Im using Veeam BR V5.0.0 and running some test scenarios for surebackup jobs. I have set up e-mail notifications to alert on success and failure, however I only receive an e-mail alert if the surebackup job was succesful. If it fails, I can see in the real time stats that it says it has sent an e-mail but I never receive the e-mail. My e-mail address has been explicity defined on the surebackup job and does work if the job is succesful.

Anyone come across this sort of thing before?

Thanks

Ian

[Alexey D.]

Hello Ian,

Just-to-be-sure question, did you tick corresponding notification checkbox in settings?

[ian0x0r]

Hi alexey,

yes sorry i forgot to mention that, all notification settings are ticked

[Alexey D.]

Hmm, that's strange, please give all the logs to support team! Will help you.