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jhabers
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"Surebackup Job" Heartbeat test has an 85% test passrate and getting a Warning

Post by jhabers »

One of my bare metal servers that I am backing up gets a 85% heartbeat test passrate and is thowing a Warning on the daily report. Whats the best way to start to troubleshoot this to resolve?
Mildur
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Re: "Surebackup Job" Heartbeat test has an 85% test passrate and getting a Warning

Post by Mildur »

Hi Jonathan

You can start the affected VMs manually in a instant recovery session. Check if VmWare tools or HyperV Integration services are recognized.

I also suggest opening a case with our customer support if the tools are running but heart beat is still failing on some VMs.

Best,
Fabian
Product Management Analyst @ Veeam Software
Railtracer
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Re: "Surebackup Job" Heartbeat test has an 85% test passrate and getting a Warning

Post by Railtracer »

Also make sure the integration tools are fully up to date. If you are getting 85% then they must be present, but I have seen out of date tools cause unreliable heartbeat detection. An IR uses the same processes as Surebackup just make sure the network is disconnected before powering on! You can also use troubleshooting mode in SureBackup. While looking at the statistics, right click the machine in question and hit start. Track its progress, and also view it directly in your hypervisor console to see if there are any anomalies. Tracking the hearbeat time stamps in the Veeam logs will help correlate when it fails with what you are seeing in the console.
jhabers
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Re: "Surebackup Job" Heartbeat test has an 85% test passrate and getting a Warning

Post by jhabers »

So it’s a bare metal server that I am backing up and using surebackup to test. Do I still need the integration tools in the bare metal server? I couldn’t figure out how to install them in a non VM server
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Re: "Surebackup Job" Heartbeat test has an 85% test passrate and getting a Warning

Post by Railtracer »

Right, I should not have overlooked that part. VMware integration tools specifically check if the machine is a VM and wont install on physical. I would probably skip the heartbeat check for boot verification entirely and stick to ping and other test scripts with some experimenting on the startup timeouts if needed. Now I am curious as to how you get partial heartbeat responses, but I am no VMware pro.
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