Surebackup Script for Exchange failed

[Revan]

Hello,

Case ID: 07755136

One of my Surebackup Jobs contains a Backup of our Exchange Server (Microsoft Exchange 2019).
The surebackup job runs daily right after the backup job and it worked since 07/01/25
The test script "Mail server" fails since 07/02/25 but i don't know why.

I installed CU15 for the Exchange on 06/26/25 and there was no change since then.

Application Timeout and maximum allowed boot time was already set to 2000 seconds

Does anybody have a clue what i could do?

[PetrM]

Hello and Welcome to Veeam R&D Forums!

It would be best to continue working with our support team. In the meantime, you may want to verify that the Exchange services are started on the machine restored in Virtual Lab. To do this, check the box "Keep the application group running after the job completes" on this wizard step.

Thanks!

[Revan]

The support team told me that i should contact my exchange admin. Not very helpful, as i am the only admin in our company.
The services start fine in the live VM, as well as in the Surebackup-VM, but in the Surebackup-VM not all services start completely. And it's not always the same services that don't start, it often differs. But mainly it is the Microsoft Exchange Transport service that does not start.

And i understand, that the Surebackup Script cannot be completed succesful when the Transport Service is not running. What i don't understand is, why the service runs fine in the Live VM, but not in the Surebackup VM and what to do to get it running

[PetrM]

Hello,

Please let me have some time to clarify the situation with the support team. I'm not sure that I understand the root cause.

Thanks!