SureBackup VMware Tools not installed Test script problem

[bctirado]

Hi Guys,

Any ideas on this one? If I log into the machine while SureBackup has it up VMware Tools look fine but I get the following warnings and the job quits.



Thanks,
Brian

[Gostev]

Hi Brian, usually when such issue pops up on VM that is being backed up (which happens rarely) we recommend re-installing VMware Tools and it always helps. What happens is VMware not seeing VMware Tools installed, and reporting to us the tools are not present via VMware API. So I would try re-installing VMware Tools on source VM, and see if it helps (after the next backup is done, so that SureBackup job is using it). If this does not help please open a support case for further investigation. Thanks!

[bctirado]

Thanks, I'll give it a go this evening. Does the reinstall take a full removal and reinstall or just a repair install over top typically?

Brian

[Gostev]

Full removal and reinstall is better, otherwise vCenter database may not get updated, if this is the issue...

[LiamSinton]

Hey

Does anyone know if reinstalling VMware tools actually resolved this issue?

[Vitaliy S.]

Liam, this is almost a one year thread, so I doubt that OP will be able to update this topic. Re-installing VMware Tools doesn't take much time, so it is worth trying if you have the same issue. Thanks!