SureBackup web script fails on one server, works on another

[dsegel]

I have a SureBackup job that includes 2 Ubuntu Hyper-V VMs, both running web sites. They both have the web script set on them, but it fails on one of the servers. For the most part both servers are configured identically. The only difference is that the one that's failing has multiple IP addresses, albeit all in the same subnet.

The error I see is:

Predefined script 1: name Web Server, error code 10061

I don't see anything useful in the Svc.VeeamBackup.log; is there somewhere else I can look to find out what problem the script is having?

I have verified that the virtual lab VM can access the VM that's failing. It does pass the Hearbeat and Ping tests, so it's something web-related that doesn't work.

I also verified (on the backup server itself) that the Veeam.Backup.ConnectionTester.exe returns no errors when accessing the real server IPs.

[veremin]

It seems that connection has been refused by target server, may be the corresponding port the script tries to listen to is blocked or server is misconfigured.

The best option will be to reach our support team and let them confirm your environment.

Thanks!

[dsegel]

Thanks, I'll submit a ticket.

[gparker]

Hi,
Did you ever get this problem solved? I am having exactly the same issue.
Regards,
George.

[veremin]

Since this topic is quite old and the causes of the same issue may vary, we recommend that you open your own case with our technical support team. Thanks!