Ten minute backup delay, with VM snapshots

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Ten minute backup delay, with VM snapshots

Veeam Logoby ferrus » Wed Jan 10, 2018 11:01 am

I've been testing out IBM Storage Integration in 9.5 u3, and so far everything is working well first time.

One issue I've noticed however, is that any VM with an existing VMware snapshot experiences an 8-13 minute delay during the initial backup stage.
This only happens with Storage Integration enabled, and only on VMs with snapshots. The delay happens at the "Collecting disk files location data" stage - and holds up all other VMs from progressing in the same storage snapshot.

Before I submit a support ticket - is this normal, or does anyone have an solution for it?
ferrus
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Re: Ten minute backup delay, with VM snapshots

Veeam Logoby Gostev » Wed Jan 10, 2018 1:18 pm

I don't think it's normal and would suspect either a vCenter API performance issue, or some unoptimal code on our side not handling this scenario very well - we'll need to see the debug logs to understand what is taking the time. Thanks!
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Re: Ten minute backup delay, with VM snapshots

Veeam Logoby ferrus » Wed Jan 10, 2018 1:25 pm

Thanks for the reply. It's still a new system - so the issue could be our side.
Will open a call and send the debug logs now.
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