Unable to truncate transaction logs.

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Re: Unable to truncate transaction logs.

Veeam Logoby PariPari » Thu Mar 26, 2015 9:24 am

Having this issue on several customer sites with vms with no sql or exchange whatsoever installed. Another reason to look forward to patch 2 :-)
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Re: Unable to truncate transaction logs.

Veeam Logoby Tomsyr » Thu Apr 09, 2015 10:14 am

Hi everyone,
I just discovered the same issue on a brand new install of Veeam and the server that was backed up.
"4/9/2015 4:14:40 AM :: Unable to truncate Exchange transaction logs. Details: Cannot finish snapshot: no job found. "

This new server does not have exchange on it - it's a new file and print server. This is the very first backup, and the only backup so far at this site, so the log file I submitted is pretty small ;)
Support ticket is:
00874124

I did a test restore of a file so the backup itself is good, but this should help identify the phantom exchange error.
Tom
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Re: Unable to truncate transaction logs.

Veeam Logoby foggy » Thu Apr 09, 2015 12:07 pm

Thanks for submitting a case, Tom, much appreciated. Please apply the next update once it is available and verify whether the issue goes away.
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Re: Unable to truncate transaction logs.

Veeam Logoby jim.montgomery » Thu Apr 16, 2015 3:29 pm

Has anyone resolved this issue for Veeam 8?
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Re: Unable to truncate transaction logs.

Veeam Logoby foggy » Thu Apr 16, 2015 3:32 pm

Jim, the issue is addressed in the update coming later this month.
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Re: Unable to truncate transaction logs.

Veeam Logoby jim.montgomery » Thu Apr 16, 2015 3:53 pm

Foggy, thanks for the quick response. So it can be ignored for now then?
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Re: Unable to truncate transaction logs.

Veeam Logoby foggy » Thu Apr 16, 2015 4:02 pm

Meanwhile you can contact support to make sure you're experiencing the same behavior.
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Re: Unable to truncate transaction logs.

Veeam Logoby yamy125 » Tue May 12, 2015 12:18 am

Still having this issue with v8 Update 2 installed for reference.
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Re: Unable to truncate transaction logs.

Veeam Logoby foggy » Tue May 12, 2015 7:09 am

Tom, could you please describe the issue in more detail as there are actually several issues regarding logs truncation being discussed in this and a couple of adjacent threads? Have you contacted support already?
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Re: Unable to truncate transaction logs.

Veeam Logoby yamy125 » Tue May 12, 2015 10:45 pm

Hi Foggy,

I've got the job logged, but strange thing is it ran OK again overnight. I was getting repeat warnings as per below on retries yesterday:

"Unable to truncate SQL server transaction logs. Details: RPC function call failed. Function name: [BlobCall]. Target machine: [*.*.*.*].
RPC error:There are no more endpoints available from the endpoint mapper.
Code: 1753"

Seems to have gone OK overnight with scheduled runs, so I'm just going to see if things settle down a bit now. I've advised the Veeam rep in job of overnight results.

Cheers,

Tom
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Re: Unable to truncate transaction logs.

Veeam Logoby alanbolte » Wed May 13, 2015 3:26 am

"There are no more endpoints available from the endpoint mapper"
In my experience that tends to mean that the in-guest helper process is no longer running as expected at truncation time; such as if that process crashes for some reason, or if the VM being backed up reboots.
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Re: Unable to truncate transaction logs.

Veeam Logoby init-s » Wed May 13, 2015 8:46 am

I can confirm I started to have this issue after Update 2.
Ticket opened 00882225.

Anyway, I'm waiting for an update from 7 May.
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Re: Unable to truncate transaction logs.

Veeam Logoby foggy » Wed May 13, 2015 10:55 am

Andrea, I can see that you've just been contacted by your engineer and arranging a webex, so please kindly keep us posted on how investigation goes. Thanks.
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Re: Unable to truncate transaction logs.

Veeam Logoby init-s » Mon May 18, 2015 7:20 am

Hi foggy,

the engineer verified the problem and asked me to collect some more logs.
The problem occurr on every SQL Server (even with Windows Internal Database).
I'll update as soon as possibile.
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Re: Unable to truncate transaction logs.

Veeam Logoby briggs » Fri May 22, 2015 1:09 pm

I'm having this issue now too. Updated to patch 2, no difference. Am I to open a support case also?
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