[Veeam B&R 12.1] Unable to upgrade

[PedroARibeiro]

Hi,

I cannot open a case ID, sorry.

I've a Backup Server with Veeam B&R 11 and when I try to upgrade to version 12.1 I've this error -> "unsupported VMware vSphere version. Please upgrade your VMWare vCenter servers and ESXi hosts to version 6.0 or later or remove the following servers from the product configuration: IP xx.xx.xx.xx (VMware ESXi 5.5.0 build-1746018)."

But the most curious is that this is a VM (Veeam Backup Server) is on a Hypervisor with ESXi Version 6.5.0.
Otherwise, my vSphere Client is version 7.0.3.00700.
Lastly, I cannot remove the server that the alert tells me because it is the hypervisor where this VM (Veeam Backup Server) is located.

Can you help me please?

[david.domask]

Hi Pedro,

This is a situation that is best reviewed by Veeam Support; I would suggest check under the Backup Infrastructure tab first and just confirm there isn't maybe an old host still added, else it's best to let Support take a look.

You mentioned you could not open a case; just to confirm, you/your organization has an active Support Contract? You can check by going to https://my.veeam.com and logging in with your Veeam account, or by checking the license from the UI. If you cannot access your Veeam Account through the my.veeam.com website, create a new temporary account on my.veeam.com and open a Licensing case, and the Support team will help figure out access.