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medsdeb
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Unknown Error installing V5 license

Post by medsdeb » Oct 22, 2010 5:37 pm

Hello

I have downloaded the new Veeam Backup & Replication V5 tonight and received my 30 day trial licence key, however when I get to adding the license key, I get an "Unknown Error" with the option to push OK only then it throws me back to the licence key part.

I'm running Win2k8 64 Bit.

Any idea's?

Thanks

Gostev
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Re: Unknown Error installing V5 license

Post by Gostev » Oct 22, 2010 10:54 pm

May be something is wrong with your license key. Can you open and make sure it says version 5.x? Is it possible that it has been modified by your company's antivirus/antispam engine? Please send it to support@veeam.com for investigation, we will take a look and let you know. This is the first complaint on v5 trial license for the past 2 days since release to be honest.

medsdeb
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Re: Unknown Error installing V5 license

Post by medsdeb » Oct 23, 2010 4:53 am

Hi

Checked my key and this is what it says...
E-mail=xxxxxxxxxxxx
Edition=Enterprise
Expiration date=21/11/2010
First name=AU
Last name=xxxxxxxxxxxxx
License information=Licensed Product:\tVeeam Backup & Replication\nLicense Type:\tEvaluation License\nLicensed to:\tUSA\nContact Person:\txxxxxxxxxxxxxxx\nLicensed Sockets:\t2048\nEdition: \tEnterprise
License type=Evaluation License
Number of CPUs=2048
Number of machines=1
Product=Veeam Backup and Replication
Support expiration date=22/10/2011
Version=5.x

just changed some personal details to xxxxxxxxxx

Gostev
SVP, Product Management
Posts: 24020
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Re: Unknown Error installing V5 license

Post by Gostev » Oct 23, 2010 8:42 am

Yep this looks good to me...

medsdeb
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Re: Unknown Error installing V5 license

Post by medsdeb » Oct 23, 2010 2:34 pm

I have just tried a fresh install (deployed a new server) and still get the same error.
how do I get a new trial key sent to me again?

Gostev
SVP, Product Management
Posts: 24020
Liked: 3255 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Unknown Error installing V5 license

Post by Gostev » Oct 23, 2010 5:47 pm

Our support can assist with that. Did you send them existing license file?

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