Availability for the Always-On Enterprise
kubimike
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Re: Update 3 - B&R Console freeze and lag

Post by kubimike » Jan 08, 2018 9:19 pm

Damn a few U3 issues. Going to wave off until U3R2 comes out :)

Gostev
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Re: Update 3 - B&R Console freeze and lag

Post by Gostev » Jan 09, 2018 12:50 pm

Actually, from what we know now, the problem existed in U2 as well. Installing the update simply prompted the customers to open UI (which many don't do too often) and face significantly large number of backups, sessions etc. than the last time (by the way, the issue is limited to large infrastructures only).

Anyway, the issue is all about sub-optimal SQL queries, so was an easy fix and we already have the patch in testing.

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Re: Update 3 - B&R Console freeze and lag

Post by kubimike » Jan 09, 2018 2:32 pm

@Gostev, thanks for the explanation. Now I feel comfortable installing it. For those on the beta refs driver do you recommend ?? Was it tested against this driver ? Im still on U1

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Re: Update 3 - B&R Console freeze and lag

Post by Gostev » Jan 09, 2018 3:38 pm

Mike, let's please not derail this thread with questions unrelated to the issue in the original post. But generally speaking, we only test our products against the shipping Windows code. Thanks!

kubimike
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Re: Update 3 - B&R Console freeze and lag

Post by kubimike » Jan 09, 2018 7:36 pm

Ok sorry I figured it was a valid question about U3 . So thats a no.

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Re: Update 3 - B&R Console freeze and lag

Post by stfconsulting » Jan 10, 2018 2:21 pm

We have the same problem.

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Re: Update 3 - B&R Console freeze and lag

Post by robertk » Jan 10, 2018 2:37 pm

We have the same issue:
#02461085

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Re: Update 3 - B&R Console freeze and lag

Post by foggy » Jan 10, 2018 3:06 pm

Please contact support to get the hotfix when it is available.

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Re: Update 3 - B&R Console freeze and lag

Post by robertk » Jan 10, 2018 4:14 pm

Sorry, but we need the hotfix very urgent!

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Re: Update 3 - B&R Console freeze and lag

Post by foggy » Jan 10, 2018 4:21 pm 1 person likes this post

Support already has all the instructions, so please work with your engineer on that. Thanks.

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Re: Update 3 - B&R Console freeze and lag

Post by johannesk » Jan 15, 2018 12:29 pm 2 people like this post

I have got the fix and it's working for me. Much better response time in the GUI

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Re: Update 3 - B&R Console freeze and lag

Post by mkretzer » Jan 15, 2018 12:45 pm

I just asked for the hotfix in case 02466734 but they do not want to send us the hotfix without having the issue first... Is the hotfix in any way dangerous/risky?

We do not really want to upgrade to U3 when there is a risk that the system is getting even slower....

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Re: Update 3 - B&R Console freeze and lag

Post by foggy » Jan 15, 2018 1:40 pm

You still have to run U3 to apply the hotfix, so you can upgrade and contact them immediately if you have issues (or even set up a remote session to perform upgrade and apply the hotfix).

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Re: Update 3 - B&R Console freeze and lag

Post by mkretzer » Jan 15, 2018 3:20 pm

Ok - got the hotfix. Will update ASAP, thank you!

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Re: Update 3 - B&R Console freeze and lag

Post by mcz » Jan 16, 2018 7:50 am

Allthough we have a very small environment (2 hosts, 10 VMs) I can observe a lag when clicking on agent policy (category backup), but in our case console will only freeze for 5 sec. so not that bad as other users have experienced.
But I think it shows that the issue could be quiete widespread so maybe another update would makes sense.

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