Update 3 - B&R Console freeze and lag

[dcolpitts]

Is it just me, or has the Veeam Backup and Replication console lost it's snappiness lately? I have multiple client sites that utilize VBR and I've noticed that lately at most of them console lags when one tries to do anything. As in very slow response times. And it's not like the VBR servers are slouches - most are DL380 Gen9 with 2 x E2660 and 128GB ram, SAS SSDs for the boot drive and have nothing else running on them but VBR.

dcc

[Dima P.]

Hello Dean,

What Veeam B&R version are you at? Are you referring to remote console or local Veeam B&R console? Thank you.

[dcolpitts]

9.5, update 3, local only.

[dasfliege]

Hi guys

Since i updated two of our several B&R installations to update 3, the B&R console regulary freezes on specific circumstances, which are f.e.:
- Click on a running copy job, which is running since a while
- Click on a Windows Agent Backup Job (eighter left or right click), which includes several machines

If it happens, the console completely freezes and i have to wait like 10min until it is responding again. It is only the Veeam console which freezes. The rest of the server is still usable as normal and it also doesn't consume a lot of ressources.

Does anyone else has problems with the responsiveness of the veeam console since update 3, or am i the only one which has it on two completely different installations? Actually both are quite big environements with 50+ jobs...

Regards
Florin

[peturarna]

Same issue here, console has been slow and unresponsive after upgrade to U3 last week. We run a fairly large infrastructure with about 3500 VMs. I have a ticket 02452944 open with Veeam and they are looking into it.

[johannesk]

I second that. Installed U3 yesterday. The GUI is sluggish, and sometimes stops responding and gives a prompt that the action is taking longer than expected, press cancel to abort. But the cancel button is greyed out.

[veremin]

We'd appreciate if you open support tickets for the said issue. Support engineer would analyse debug logs and see what exact procedure makes GUI crawl.

Kindly, post ticket number here, once you have one.

Thanks.

[dasfliege]

Case #02454451

[veremin]

Thank you for providing us with the support ticket number (should help us, in case internal investigation is needed). For now let's just wait till support team check debug logs and come up with a conclusion.

[veremin]

Just so you know, QA team is currently investigating this issue, we will update the topic, once we have more information. Thanks again for bringing our attention.

[johannesk]

I have ticket #02454438 on this issue.

[SyNtAxx]

Any news/updates on this issue?

Thanks,

NIck

[foggy]

Hi Nick, as far as I can see from the cases above, there are some performance issues related to not optimized DB requests that are currently being worked on on our side. You can open you own case to confirm the nature of your behavior is the same and be notified about the hotfix.

[SyNtAxx]

Thanks Foggy, I haven't upgraded yet but I have been keeping an eye on the forums for issues and resolutions before I apply update 3 into our environment.

[foggy]

Got it. Then subscribe to this thread to be posted.

[kubimike]

Damn a few U3 issues. Going to wave off until U3R2 comes out

[Gostev]

Actually, from what we know now, the problem existed in U2 as well. Installing the update simply prompted the customers to open UI (which many don't do too often) and face significantly large number of backups, sessions etc. than the last time (by the way, the issue is limited to large infrastructures only).

Anyway, the issue is all about sub-optimal SQL queries, so was an easy fix and we already have the patch in testing.

[kubimike]

@Gostev, thanks for the explanation. Now I feel comfortable installing it. For those on the beta refs driver do you recommend ?? Was it tested against this driver ? Im still on U1

[Gostev]

Mike, let's please not derail this thread with questions unrelated to the issue in the original post. But generally speaking, we only test our products against the shipping Windows code. Thanks!

[kubimike]

Ok sorry I figured it was a valid question about U3 . So thats a no.

[stfconsulting]

We have the same problem.

[robertk]

We have the same issue:
#02461085

[foggy]

Please contact support to get the hotfix when it is available.

[robertk]

Sorry, but we need the hotfix very urgent!

[foggy]

Support already has all the instructions, so please work with your engineer on that. Thanks.

[johannesk]

I have got the fix and it's working for me. Much better response time in the GUI

[mkretzer]

I just asked for the hotfix in case 02466734 but they do not want to send us the hotfix without having the issue first... Is the hotfix in any way dangerous/risky?

We do not really want to upgrade to U3 when there is a risk that the system is getting even slower....

[foggy]

You still have to run U3 to apply the hotfix, so you can upgrade and contact them immediately if you have issues (or even set up a remote session to perform upgrade and apply the hotfix).

[mkretzer]

Ok - got the hotfix. Will update ASAP, thank you!

[mcz]

Allthough we have a very small environment (2 hosts, 10 VMs) I can observe a lag when clicking on agent policy (category backup), but in our case console will only freeze for 5 sec. so not that bad as other users have experienced.
But I think it shows that the issue could be quiete widespread so maybe another update would makes sense.