update to 9.5 4b failing

[pesos]

case 03833316

hi, attempting to update to 9.5 4b but on this one server the update fails saying "the directory name is invalid"

any suggestions welcome, thanks!

[HannesK]

Hello,

any suggestions welcome

continue working with support please understand that the forum does not replace support.

Thanks,
Hannes

[veremin]

I've seen similar issue caused by running installer under account that lacked required permissions. You can try to run setup using administrator account and see whether it makes any difference. Thanks!

[pesos]

thanks! unfortunately the account in question has full rights and is elevated

[veremin]

Then, proceed with support option Support team will have a definitive answer, once they analyze setup logs. Thanks!

[jhyldgaard]

Did you find a solution?

[Vitaliy S.]

OPs case was resolved with a clean boot. Additionally, you can review other suggestions from this thread > F:\ The directory name is invalid