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pesos
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update to 9.5 4b failing

Post by pesos »

case 03833316

hi, attempting to update to 9.5 4b but on this one server the update fails saying "the directory name is invalid"

any suggestions welcome, thanks!

HannesK
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Re: update to 9.5 4b failing

Post by HannesK »

Hello,
any suggestions welcome
continue working with support :-) please understand that the forum does not replace support.

Thanks,
Hannes

veremin
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Re: update to 9.5 4b failing

Post by veremin »

I've seen similar issue caused by running installer under account that lacked required permissions. You can try to run setup using administrator account and see whether it makes any difference. Thanks!

pesos
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Re: update to 9.5 4b failing

Post by pesos »

thanks! unfortunately the account in question has full rights and is elevated

veremin
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Re: update to 9.5 4b failing

Post by veremin »

Then, proceed with support option :) Support team will have a definitive answer, once they analyze setup logs. Thanks!

jhyldgaard
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Re: update to 9.5 4b failing

Post by jhyldgaard »

Did you find a solution?

Vitaliy S.
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Re: update to 9.5 4b failing

Post by Vitaliy S. » 1 person likes this post

OPs case was resolved with a clean boot. Additionally, you can review other suggestions from this thread > F:\ The directory name is invalid

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