Comprehensive data protection for all workloads
Post Reply
NIRC
Influencer
Posts: 12
Liked: 1 time
Joined: May 27, 2021 1:18 am
Full Name: NIRC
Contact:

Upgrade option not available

Post by NIRC »

Hi
We are currently running B&R build 11.00.837 FIPS P20210401
I see that there is a newer version available and have downloaded B&R build 11.00.837 20210525
I have attempted to run the installer from the mounted ISO and there is no option to run an upgrade on the existing installation
IE there is no Upgrade tile from the initial screen, only Install, Documentation and Training.

On the right, it does say that B&R Console is already installed.

If I then click the tile for Install, it appears the only option available to me is to repair or uninstall.
Please advise? Thank you
Mildur
Product Manager
Posts: 9847
Liked: 2605 times
Joined: May 13, 2017 4:51 pm
Full Name: Fabian K.
Location: Switzerland
Contact:

Re: Upgrade option not available

Post by Mildur » 1 person likes this post

If you are on any build of V11 GA or later, you need to use the update exe. You get it from here:

https://www.veeam.com/kb4126

The iso is only for older releases before V11 or new installations.
Product Management Analyst @ Veeam Software
Natalia Lupacheva
Veteran
Posts: 1143
Liked: 302 times
Joined: Apr 27, 2020 12:46 pm
Full Name: Natalia Lupacheva
Contact:

Re: Upgrade option not available

Post by Natalia Lupacheva » 1 person likes this post

Hi,

Fabian's right, patch is a way to go.
Usually this information is highlighted in KB and you can find the list of the patches with links to KB in this thread.

"Upgrade from previous versions" means you are going to switch the product version (v10 -> v11), not the patch number.

Thanks!
NIRC
Influencer
Posts: 12
Liked: 1 time
Joined: May 27, 2021 1:18 am
Full Name: NIRC
Contact:

Re: Upgrade option not available

Post by NIRC » 1 person likes this post

Thank you kindly, that did the trick.
I am sure the last upgrade I did was from version 10 to version 11, hence why the ISO upgrade worked fine last time.
Thanks :)
Post Reply

Who is online

Users browsing this forum: No registered users and 138 guests