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rogerdu
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Upgrade to 9.5 3a (1922) Fails

Post by rogerdu » Jul 06, 2018 1:08 pm

On my Repository server (which is running Windows 2008 R2, fully patched), The installer on the backup server shows "Uploading VeeamMountService.msi package 95% done" then after a minute throws:
Failed to Upgrade Hosts components. Error:'Failed to call RPC function FcWriteFileEx': The Remote Procedure Call failed and did not Execute. RPC function call failed: Function name [DoRpcWithBinary]. Target machine [<IP address for Repository>]

I can install/upgrade from the ISO (as I've downloaded it) but feel that I should be able to do this from the administrative GUI on the backup server (which upgraded just fine ThankYouVeryMuch!)

Thoughts?

Roger

tsightler
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Re: Upgrade to 9.5 3a (1922) Fails

Post by tsightler » Jul 06, 2018 1:28 pm

Any chance that your system is somehow low on disk space? The failure to write a file (FcWriteFileEx) is a pretty basic operation. I would certainly look carefully at the Windows event log on that repository and see if there was any corresponding information.

rogerdu
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Re: Upgrade to 9.5 3a (1922) Fails

Post by rogerdu » Jul 06, 2018 1:36 pm

No disk constraints, the service account is in the domain admins group and nothing in the logs.... Guess I open a support ticket.

rogerdu
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Re: Upgrade to 9.5 3a (1922) Fails

Post by rogerdu » Jul 06, 2018 2:57 pm

Ticket number... 03090489

omegagx
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Re: Upgrade to 9.5 3a (1922) Fails

Post by omegagx » Jul 16, 2018 2:37 pm

Was support able to figure out the cause for this?

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Re: Upgrade to 9.5 3a (1922) Fails

Post by nitramd » Jul 16, 2018 3:25 pm

When I had a similar issue a year ago or so, support recommended copying the appropriate .msi file to the problematic server and installing the software locally; it worked.

Might be worth trying.

rogerdu
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Re: Upgrade to 9.5 3a (1922) Fails

Post by rogerdu » Jul 16, 2018 4:03 pm

Support fixed me up... had to do a manual installation and a number of file level tweaks...

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