Upgrading Veeam Backup version 11, after complete prerequisites installation and reboot, setup not continue

[gobotz]

Upgrading Veeam Backup version 11, after complete prerequisites installation and reboot, setup not continue

any ideas??

[Vitaliy S.]

Have you tried starting it manually after the reboot?

[gobotz]

i hv tried so many times of manually reboot

[Vitaliy S.]

What happens when you start the setup process after the reboot? Do you see an error message?

[PetrM]

Hello,

@gobotz
The problems related to setup are usually quite complicated so I suggest to open a support case and ask our engineers to analyze the issue. Please don't forget to share a support case ID with us.

Thanks!

[gobotz]

it was settled by the Veeam support. Thanks everyone

[Gostev]

Again, please don't forget to share the support case ID with us, so that we are able to look up the solution for users experiencing this issue in the future. Or ideally, just share what they did otherwise, this topic does not add much value to the community...