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jeremyrogers
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[Feature Request] User accessible Reason field in restore jobs run through Enterprise Manager?

Post by jeremyrogers »

When running restore jobs (VM, FLR etc) in the Remote Console there is a section in the restore wizard flow to supply a reason for the restore. This is a handy place to put internal ticket #'s, incident notes or other relevant data for future audit tracking and RCA. When the same types of restore jobs are run via Enterprise Manager, the reason field not displayed in the job dialogs. It's automatically populated with the text "Restore operator's request from Enterprise Manager." and there doesn't appear to be any supported way to modify this.

In my situation, our afterhours support relies on browser access to the Enterprise Manager portal because they lack administrator rights and their VDI instance assignments change often/are recreated routinely - having a way to tie requests into our internal ticketing would be an improvement.

Case ID 06277318 - Feature Request - Restore Reason in EM dialogs
Mildur
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Re: [Feature Request] User accessible Reason field in restore jobs run through Enterprise Manager?

Post by Mildur »

Hello Jeremy

Thank you for the request. It makes sense to have it in enterprise manager too. We have it on our list for a future version of Veeam Backup & Replication. Unfortunately I cannot yet provide an ETA or version when it will be added to.

Best,
Fabian
Product Management Analyst @ Veeam Software
nvdwansem
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[MERGED] VEEAM Enterprise Manager feature request to fill in reason

Post by nvdwansem »

Hi,

Not sure if it has already been requested or that it's allowed to post here but we would really like the option to fill in a Reason when performing any type of restore via Enterprise Manager instead of the default : "Restore request from Veeam Backup Enterprise Manager"

Cheers.
Mildur
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Re: [Feature Request] User accessible Reason field in restore jobs run through Enterprise Manager?

Post by Mildur »

Hello

Yes, it was. I moved your request to the existing topic.
Unfortunately no update can be shared today about an ETA.

Best,
Fabian
Product Management Analyst @ Veeam Software
koos147
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Re: [Feature Request] User accessible Reason field in restore jobs run through Enterprise Manager?

Post by koos147 »

Currently we use the normal console for restore.
We want to use the enterprise console for this since it is able to send a mail after the restore. However we need the restore reason to place a ticket number in the restore.
Would be helpful if this function become available.
Mildur
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Re: [Feature Request] User accessible Reason field in restore jobs run through Enterprise Manager?

Post by Mildur »

Hi Mark

Thank you for your vote.
Unfortunately I cannot provide an ETA yet when we make the restore reason field available in EM.
But your vote is noted as +1.

Best,
Fabian
Product Management Analyst @ Veeam Software
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