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dchappell
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V11 and Rotated Backup Copy Error Email

Post by dchappell »

In Veeam B&R 10 I had a backup copy job set to go to rotated media. I'd also set the registry key ForceDeleteBackupFiles to be 3 so when the drives are switched the old backups are deleted.

In V10 I would get an email that showed success at the beginning of the scheduled backup that basically told me the it had detected the drives were rotated. Now since upgrading to V11 the email shows as Failed/Error and has the message: "Failed to pre-process the job Error: Rotated drive was changed, restarting backup copy jobUsing the following volume for rotated drives: D:\".

The backups are still working as expected. The rotated disk is being emptied and the new backup is being created on the disk the only thing different between V10 and V11 seems to be the email now is marked as Failed/Error instead of Success. Is this to be expected? Are there new settings for this type of backup in V11?

If this is the new expected behavior is it possible to change something so Veeam doesn't consider this a fail as it is doing what I want it to do. It's nice to be able to wake up and just skim the subjects of my emails and see all of them say [Success].

Thank you,

Dima P.
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Re: V11 and Rotated Backup Copy Error Email

Post by Dima P. »

Hello David,

The described behavior looks strange. Can you please raise a support case and share the case ID with us? Thank you in advance!

dchappell
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Re: V11 and Rotated Backup Copy Error Email

Post by dchappell »

Support Case raised: 04675078

Dima P.
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Re: V11 and Rotated Backup Copy Error Email

Post by Dima P. »

Thank you for the case, checking with QA team.

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Re: V11 and Rotated Backup Copy Error Email

Post by Dima P. »

Hello David,

We've confirmed this issue in our lab and noted a bug report. Cheers!

SvenLothar
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Re: V11 and Rotated Backup Copy Error Email

Post by SvenLothar »

Hi,

I have exactly the same behavior after upgrading to V11.
Is there a solution in the meantime?

Thank you.

PetrM
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Re: V11 and Rotated Backup Copy Error Email

Post by PetrM »

Hi Sven,

I've had a quick look at the history of the support case 04675078 and there is no solution yet, the issue should be fixed in future releases.

Thanks!

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Re: V11 and Rotated Backup Copy Error Email

Post by -Angel- »

Hi,

Same version, same issue.

Regards,

prisma
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Re: V11 and Rotated Backup Copy Error Email

Post by prisma »

Same here. Need a fix, urgent.
Can't believe this wasn't recognized before released.
Is Veeam now also pandemic bananaware?
Bad for a backup system.

Gostev
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Re: V11 and Rotated Backup Copy Error Email

Post by Gostev » 1 person likes this post

If you need a fix, you should always open a support case, as hot fixes are prioritized by the number of requests for them.
Although normally, minor/cosmetic issues are not hot fixed, but rather included in the next cumulative patch.

c.schulzejn
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Re: V11 and Rotated Backup Copy Error Email

Post by c.schulzejn »

same here.
We do monitor local eventlog, we do not use email.
(our engineer did open a case already, I am waiting for the case ID to post it here)

@Gostev: we are supporting multiple customers via delegated ProPartner Admin. Do you suggest we do open a case for every customer / contract?

c.schulzejn
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Re: V11 and Rotated Backup Copy Error Email

Post by c.schulzejn »

#02380191

Kraken
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Re: V11 and Rotated Backup Copy Error Email

Post by Kraken »

We have the same issue, but as I see, it's already on the fix list, so no need to raise another ticket for the false-positive alert.

foggy
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Re: V11 and Rotated Backup Copy Error Email

Post by foggy »

Hi Jaroslav, still good you've posted as this will raise the demand for the fix. Thanks!

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