Comprehensive data protection for all workloads
mcz
Veeam Legend
Posts: 945 Liked: 222 times
Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Location: Rheintal, Austria
Contact:
Post
by mcz » Dec 21, 2023 8:09 am
this post
Hi everyone,
my upgrade failed with a strange message "value" which I have found in the SetupBackupCheckerBR*.log:
[21.12.2023 08:54:25]:[00000007] [VEEAM] INFO > DetectAzurePlugin=False
[21.12.2023 08:54:25]:[00000007] [VEEAM] INFO > DetectGoogleCloudPlugin=False
[21.12.2023 08:54:25]:[00000007] [VEEAM] INFO > DetectRedHatVirtualizationPlugin=False
[21.12.2023 08:54:25]:[00000007] [VEEAM] ERROR value (System.ArgumentException)
[21.12.2023 08:54:25]:[00000007] [VEEAM] ERROR bei Veeam.Backup.Configuration.DatabaseConfigurationString.SetValue(String value)
[21.12.2023 08:54:25]:[00000007] [VEEAM] ERROR bei Veeam.Backup.Setup.DatabaseConfigurationSerializer.DeserializePostgreSql(DatabaseInfo info, IProduct product)
[21.12.2023 08:54:25]:[00000007] [VEEAM] ERROR bei Veeam.Backup.Setup.DatabaseLoggerFactory`1.Create(IProduct product, ISetupLogger logger, SetupExtensionInfo`1 info)
[21.12.2023 08:54:25]:[00000007] [VEEAM] ERROR bei Veeam.Backup.Setup.BackupChecker.Check()
So obviously something related to the database. I have created the case 07060351. Let's see what comes out.
Mildur
Product Manager
Posts: 10099 Liked: 2696 times
Joined: May 13, 2017 4:51 pm
Full Name: Fabian K.
Location: Switzerland
Contact:
Post
by Mildur » Dec 21, 2023 8:21 am
this post
Hi Michael,
I didn't find the identical error message in any other support cases for 12.1. Let's give our support team some time to dig into the logs and figure out a fix.
Cheers,
Fabian
Product Management Analyst @ Veeam Software
mike_stewart
Influencer
Posts: 15 Liked: 3 times
Joined: Jul 22, 2021 10:25 am
Full Name: Sergio Alves
Contact:
Post
by mike_stewart » Dec 27, 2023 3:24 pm
this post
Hello, same error when trying to Upgrade v12.0.0.1420 P20230718 to v12.1.0.2131_20231206
[27.12.2023 15:09:47]:[00000007] [VEEAM] INFO > DetectAwsPlugin=False
[27.12.2023 15:09:47]:[00000007] [VEEAM] INFO > DetectAzurePlugin=False
[27.12.2023 15:09:47]:[00000007] [VEEAM] INFO > DetectGoogleCloudPlugin=False
[27.12.2023 15:09:47]:[00000007] [VEEAM] INFO > DetectRedHatVirtualizationPlugin=False
[27.12.2023 15:09:47]:[00000007] [VEEAM] ERROR value (System.ArgumentException)
[27.12.2023 15:09:47]:[00000007] [VEEAM] ERROR at Veeam.Backup.Configuration.DatabaseConfigurationString.SetValue(String value)
[27.12.2023 15:09:47]:[00000007] [VEEAM] ERROR at Veeam.Backup.Setup.DatabaseConfigurationSerializer.DeserializePostgreSql(DatabaseInfo info, IProduct product)
[27.12.2023 15:09:47]:[00000007] [VEEAM] ERROR at Veeam.Backup.Setup.DatabaseLoggerFactory`1.Create(IProduct product, ISetupLogger logger, SetupExtensionInfo`1 info)
[27.12.2023 15:09:47]:[00000007] [VEEAM] ERROR at Veeam.Backup.Setup.BackupChecker.Check()
I had to rollback with a previous snapshot. Any solution?
Thanks.
Mildur
Product Manager
Posts: 10099 Liked: 2696 times
Joined: May 13, 2017 4:51 pm
Full Name: Fabian K.
Location: Switzerland
Contact:
Post
by Mildur » Dec 28, 2023 10:17 am
this post
Hi Sergio
The investigation is still ongoing in Michaels case.
Can you please open your own case and let me know the case number?
Best,
Fabian
Product Management Analyst @ Veeam Software
mike_stewart
Influencer
Posts: 15 Liked: 3 times
Joined: Jul 22, 2021 10:25 am
Full Name: Sergio Alves
Contact:
Post
by mike_stewart » Dec 28, 2023 10:20 am
this post
Hello Fabian,
I opened a case yesterday: Case #07065510
Regards,
SSA
mcz
Veeam Legend
Posts: 945 Liked: 222 times
Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Location: Rheintal, Austria
Contact:
Post
by mcz » Dec 29, 2023 8:40 am
2 people like this post
Hi guys,
I guess we have found the issue - in the registry the "SqlDatabaseName" REG_SZ was missing (in the PostgreSql Key). So obviously the configuration database wizard (which I have used to switch from sql server to postgresql) didn't create that value in the registry. Sergio, if you check for that value in the registry, it should be missing.
mike_stewart
Influencer
Posts: 15 Liked: 3 times
Joined: Jul 22, 2021 10:25 am
Full Name: Sergio Alves
Contact:
Post
by mike_stewart » Dec 29, 2023 12:08 pm
this post
Hello,
Yes, it was that issue for me as well.
After creating the SqlDatabaseName with REG_SZ Type pointing to my DB, the Upgrade completed successfully.
I upgraded SQL server to PostgreSQL when v12 came out. So, I think you can add this solution to your knowledge base for other people in the same circumstances.
Thanks for all the support.
Mildur
Product Manager
Posts: 10099 Liked: 2696 times
Joined: May 13, 2017 4:51 pm
Full Name: Fabian K.
Location: Switzerland
Contact:
Post
by Mildur » Dec 29, 2023 12:21 pm
1 person likes this post
Hi Michael, Hi Mike
Thanks for the feedback. Let me discuss this issue with the team.
Best,
Fabian
Product Management Analyst @ Veeam Software
Users browsing this forum: Google [Bot] , joast and 160 guests