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wdanner
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v8 U2a install error

Post by wdanner »

Hello!
I currently have version 8.0.0.817 installed and want to upgrade to 8.0.0.2029 (U2a), unfortunately comes at installing an error:
22:2:36 Exception occurred. Das System kann die angegebene Datei nicht finden
22:2:36 Disposing 'Installer'...
22:2:36 Checking dialog 'Installing Veeam Backup & Replication 8.0 Update 2...'...
22:2:36 End checking dialog. Result 'True'.
22:2:36 Getting status of dialog 'Installation was interrupted before Veeam Backup & Replication 8.0 Update 2 could be completely installed.'...
22:2:36 Enable dialog.
22:2:38 Exiting...

OS: Windows Server 2012R2 :: last patchdate: 15.06.2015
Andreas Neufert
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Re: v8 U2a install error

Post by Andreas Neufert »

Hello Werner,

as this Forum is not part of our Support organisation, please contact our support directly. I´m pretty sure that they can help.
www.veeam.com/support

Just guessing... Antivirus problem maybe?
wdanner
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Re: v8 U2a install error

Post by wdanner »

thx,
no antivirus software installed
veremin
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Re: v8 U2a install error

Post by veremin »

Then, just follow Andreas advice and open ticket with our support team. Once setup logs are analyzed, they will be able to find the root cause of the issue. Thanks.
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