VBEM Web UI - Missing Advanced Search

[chris.childerhose]

Does anyone know why the Advanced Search option when restoring files from VBEM web interface would be missing? I have V9 U3 installed and when restoring files for users selecting the Search tab shows blank and no Advanced Search?

Do I need to do an Uninstall/Reinstall to fix it or is there another way?

[foggy]

Hi Chris, could it be low resolution that cuts the screen?

[chris.childerhose]

Hi Foggy,

It is not that as my monitors are 27" and have 1080p resolution. I have a case open - SR # 02460331 and will be collecting and sending logs shortly to address this. It is a major issue for my Service Desk to restore files.

Chris

[foggy]

Ok, working with support on this looks like the correct course of action.

[chris.childerhose]

UPDATE

Just an update on this one I removed Enterprise Manager from the VBR server to clean things up. I then resinstalled it also creating a new SQL database. Now the Advanced Searching works fine and as expected. Not sure if there was something messed up during the upgrade/updates of the software but a clean install fixed it.

Just in case anyone else has this issue try this first. I know it is a pain as the database needs to populate again with backup jobs and restore points but this seems to be the best fix.