VEEAM 4.1.1 - Cannot restore guest files from Win2003 guest

[Radek]

Hi Guys,

I'm having an issue restoring guest files from a VEEAM 4.1.1 backup server, and I can't restore from any of the Windows server backups (each server is a seperate job). Does anyone have any suggestions before I contact VEEAM support?

The problem is, that when I try to restore guest files, after selecting the restore point, I get an error message saying "No disks have been mounted. Either disks of this type aren't supported or some error occured. See log file for details."

When I look at the support logs I see the following lines of interest in the VeeamShell.log file:

[24.05.2010 21:48:31] <10> Info VDK disk: Virtual Disk Driver for Windows version 3.1
[24.05.2010 21:48:31] <10> Info VDK disk: http://chitchat.at.infoseek.co.jp/vmware/
[24.05.2010 21:48:31] <10> Info VDK disk:
[24.05.2010 21:48:31] <10> Info VDK disk: The number of virtual disk device is set to 22.
[24.05.2010 21:48:31] <10> Info VDK disk:
[24.05.2010 21:48:31] <10> Info VDK disk: It will take effect the next time the driver is started.
[24.05.2010 21:48:31] <10> Info VDK disk:
[24.05.2010 21:48:31] <01> Info Execute VDK command: start
[24.05.2010 21:48:31] <10> Info VDK start: Virtual Disk Driver for Windows version 3.1
[24.05.2010 21:48:31] <10> Info VDK start: http://chitchat.at.infoseek.co.jp/vmware/
[24.05.2010 21:48:31] <10> Info VDK start:
[24.05.2010 21:48:31] <10> Info VDK start: Failed to start the Virtual Disk Driver.
[24.05.2010 21:48:31] <10> Info VDK start:
[24.05.2010 21:48:31] <10> Info VDK start: Cannot create a file when that file already exists.
[24.05.2010 21:48:31] <01> Info Trying to mount 1 VMDK's

Any help on the issue would be much appreciated.

Thanks

Radek

[Vitaliy S.]

Hello Radek,

For all technical issues requiring log research please refer to our technical support team directly for quicker assistance.

Thank you!