Veeam AI online assistant

[jmke79]

Hello all, asked the online assistant how to disable it, as company policy doesn't allow it, brought me correctly to https://helpcenter.veeam.com/docs/backu ... ml?ver=120

created the reg dword key, set value to 1, restarted service
the thing is still there

what am I missing?


https://ibb.co/dQ1dLLk

did the excercise twice, even restarted the whole server after configuring the regkey, validated that the value of AIAssistantDisabled is indeed "1" , and that it is a reg dword 32bit, in the correct regkey location

[tdewin]

I would suggest you open a case to investigate.

Maybe just a random idea, are you connecting with a remote console? Could you maybe try to add the key not only on the backup server but on the computer where you have opened the console (eg your laptop)

[jmke79]

hey tdewin, thanks for the reply, will open a case if we can't get it sorted for sure; we don't use a remote installed vbr console