Veeam B&R Upgrade 12.3.1.1139 Problem

[ChuckS42]

On one of my Veeam B&R instances I get this error: "This update is not compatible with installed product version" for upgrading Veeam B&R 12.3.1.1139. The "Update Veeam Backup & Replication" option is greyed out. The Enterprise Manager upgrade went fine. I have another VB&R instance that upgraded fine. What gives?

Case #07642890

[MOD] Added correct Support Case Id

[d.artzen]

Do you use the upgrade ISO or the full one? The upgrade ISO can only be used to upgrade from 12.3.0.310, if that one server has a lower version you must use the full ISO.

[ChuckS42]

The upgrade ISO.

[shooker]

All of my installs did this. I tried both upgrade and full iso. I can only assume it was because I remove the add-ons I'll never use including: AWS, Google, KVM, Microsoft Entra & Nutranix. They have all errored out on me at one point or another. Not sure why.

[ChuckS42]

Interesting. I don't think I've ever removed any add-ons, but I've been running this system for quite a few years now, never having had this problem before.

[sowardsj]

I usually remove the add-ons after upgrading as I don't use them. I would like to see a modification made to the installer to give you the option whether or not to install the add-ons.

[ChuckS42]

All sorted. Basically, I had to completely remove Veeam B&R and Enterprise Manager entirely and reinstall them.

[BackupBytesTim]

Assuming that's the cause, this was discussed more thoroughly here: veeam-backup-replication-f2/v12-3-1-113 ... 98022.html

Apparently it is against Veeam support's recommendation to remove those extra components and it is known that it will break the update process.

[goldrake]

After installing the latest patch 12.3.1.1139, I ran the SQL restore. No job is visible.This happened on two different Veeam installation. Has anyone noticed this?

[Gostev]

The next topic down must have been waving you really hard when you were picking this one to post in
No SQL Servers Show under Database Restore After 12.3.1.1139 Upgrade