Veeam B&R webinterface not available after reinstall

[System32]

Hello guys,

A couple of days ago I had to reinstall Veeam B&R 9.5 update 2 after a failed upgrade to update 3 (my fault).
Now Veeam B&R is functioning fine, except the webinterface is not available anymore, not via http nor https (on port 8443).

Is there any additional configuration left to do?

I was looking trough the knowledge base and found this https://www.veeam.com/kb1168 along with some other info but this doens't look like the solution.

There are no firewall changes and the IIS configuration is unchanged.

[Gostev]

Hello, no - we do not require any manual configuration performed - everything is take care of by the setup program. Thanks!

[Dima P.]

Hi System32,

Was Veeam B&R installed brand new or you used the existing configuration database? Did you re install EM together with Veeam B&R or you are trying to access an old EM instance? Thanks.

[System32]

I used the existing configuration file that I created before I started the upgrade. I didn't install Enterprise Manager.

A quick scan with Nmap shows that the port is closed:
PORT STATE SERVICE
8443/tcp closed https-alt

Windows Firewall is disabled on the machine.

[Gostev]

OK may be I am missing something, but what web interface do you expect to be available if you did not install Enterprise Manager?

[System32]

Gostev,

Thanks for your reply.
To be honest, this was the first time I had to (re)install Veeam B&R and I don't know exactly what all individual packages are for. But if that is the reason I know whats the first thing to do next week monday, after reading "the word of Gostev" of course

[Dima P.]

You can remove the old Enterprise Manager (if it no longer needed/working properly, you can remove it via Add/Remove programs). Once you confirm that EM is removed, launch Veeam B&R installation from an iso and perform Enterprise Manager installation like described in this article.