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szwicker
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Veeam Backup Enterprise Mgr via WAN

Post by szwicker » Feb 01, 2010 8:45 pm

We'd like to use the Enterprise Manager to observe our various client's backups.
What must be done to facilitate this?
I would assume a 1-1 NAT rule with port 9392 open in the firwall but that doesn't seem to work thus far.

Please Advise.

thx

Vitaliy S.
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Re: Veeam Backup Enterprise Mgr via WAN

Post by Vitaliy S. » Feb 01, 2010 9:33 pm

Hello Seth,

Veeam Backup Enterprise Manager Service uses port 9394 to collect data from backup servers added to Veeam Backup Enterprise Manager, as for Veeam Backup Service it uses port 9392 (calls are coming from Enterprise Manager Service), so you need those 2 ports to be published for proper communication.

Thank you!

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Re: Veeam Backup Enterprise Mgr via WAN

Post by Gostev » Feb 02, 2010 11:50 am

Actually, 9392 between Backup server and Enterprise Manager should be sufficient. 9394 is only used "locally" on Enterprise Manager, for interactions between Enterprise Management service and ASP.NET.

szwicker
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Re: Veeam Backup Enterprise Mgr via WAN

Post by szwicker » Feb 26, 2010 9:13 am

Anything else? I still am unable to connect to a single Veeam server from my Ent Mgr

Vitaliy S.
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Re: Veeam Backup Enterprise Mgr via WAN

Post by Vitaliy S. » Feb 26, 2010 11:34 am

Seth,

Do you see any errors if you look at VeeamBES.log? You can find the log path listed on the Configuration|About page of the web UI, for me it is:

Code: Select all

C:\Documents and Settings\Administrator\Local Settings\Application Data\Veeam\Backup\VeeamBES.log
Also could you tell us what .Net version do you have installed on your Enterprise Mgr server?

Thank you!

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Re: Veeam Backup Enterprise Mgr via WAN

Post by szwicker » Feb 26, 2010 4:18 pm

It's Win2008 x64 running .net 1.1 & .net 3.5 sp1

This seems to be the error I'm consistantly getting:
[26.02.2010 08:10:35] <14> Info Collecting data from the [24.43.113.236] Veeam Backup server.
[26.02.2010 08:10:35] <14> Info Connecting to backup server [24.43.113.236:9392]. User: [\veeam@utility.corp.local]
[26.02.2010 08:10:35] <14> Error Interrupting collect session. The server has rejected the client credentials.
[26.02.2010 08:10:35] <14> Error Unable to collect data from Veeam Backup Server 24.43.113.236
[26.02.2010 08:10:35] <14> Error System.Security.Authentication.InvalidCredentialException: The server has rejected the client credentials. ---> System.ComponentModel.Win32Exception: The logon attempt failed
[26.02.2010 08:10:35] <14> Error --- End of inner exception stack trace ---
[26.02.2010 08:10:35] <14> Error Server stack trace:

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Re: Veeam Backup Enterprise Mgr via WAN

Post by Gostev » Feb 26, 2010 5:07 pm

Looks like connectivity is just fine, this is clearly logon/security issue...
Did you specify user in the DOMAIN\USERNAME format?

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