Veeam Backup & Replication Upgrade

[homa18]

Good morning,

i am new in this forum and i have a problem.

We still use Veeam Backup & Replication 9.5.0.1038 in our company and in the backup job I get the following error:

Error: Source host <IP> requires Veeam integration components to be upgraded.

The "Upgrade Button" in the Tab "Backup Infrastructur" is greyed out by managed servers.

Can you please give me a solution.

Thank you very much.

[Shestakov]

Hello and welcome to the community!
Are on Hyper-V or vSphere platform?
Have you checked if Veeam components (Veeam Backup Transport, Veeam Hyper-V Integration, Veeam Installer Service) are started?
Thanks

[homa18]

Hello,

I am new at Hyper-V and Veeam.

My Managed Servers in Veeam Backup & Replication Console are Microsoft Hyper-V Servers.

The following Windows Services are started an running:
Veeam Backup Service
Veeam Broker Service
Veeam Clud Connect Service
Veeam Data Mover Service
Veeam Guest Catalog Service
Veeam Hyper-V Integration Service
Veeam Installer Service
Veeam Mount Service
Veeam Tape Access Service
Veeam vPower NFS Service

Thank you very much for your help.

[Shestakov]

Good. I would also check the the components' versions. If it's same as VBR version, try to restart them.
Another resolution is to upgrade VBR to the latest u3 and all components will also be updated.
Thanks!