Veeam backup service won't work after update1 (v9.0.0.1491)

[kerimova]

I have installed server 2012 R2 with full update and installed veeam v9.0.0.902. So it is work fine. But when I install update1 (v9.0.0.1491) veeam backup services won't be work. Is there anyone know this issue.

[veremin]

Could you elaborate on the exact issues you have? The backup services don't get started automatically? Backup and replication jobs fail? Something else? Thanks.

[kerimova]

Dear Vilademir,
there is no an other issue. I have tried on real production area and test area. The result are same. I have installed new clean Windows 2012 R2 and veeam v9.0.0.902. It's work fine. When I tried to update to v9.0.0.1491 after update veeam backup service is not working. I have restart to server and tried to manuel start to services but the result same. not working. There is no job no fail.

[veremin]

If our services stay in non-working state even after manual execution, it's worth contacting our support team and letting them confirm your environment. Thanks.

[kerimova]

Dear Vilademir,
I have test it on server 2008 R2 there is no problem. It is working fine. Only don't work on server 2012 R2. I will send to log data to your support team today.

[veremin]

Looks strange, indeed. Let's wait and see what support engineer says after having a look at your infrastructure as well as logs. Thanks.

[kerimova]

Dear Vilademir,
I have found our problem. Our server 2012 regional settings were Turkish. It must be English before installation. So I have changed regional settings ans reinstall again. It is working fine. So we can close this case. Thank you for yaour help and interest.
Best regards,
Kerim Ova

[veremin]

Got it. Thank you for posting the solution here.

[Andreas Neufert]

I test regulary our software with German OS versions and German regional settings. So far no problems.
Did you opened a support case? Did support send you and patch for this? I think it is important to follow up and fix this.

[kerimova]

I test regulary our software with German OS versions and German regional settings. So far no problems.
Did you opened a support case? Did support send you and patch for this? I think it is important to follow up and fix this.

Dear Andreas,
I wrote this issue to support of veeam. May be they will release a new patch. Finally they knoe the this issue. I am waiting to new update.

[Andreas Neufert]

Can you please add the support ticket number here, so that the Veeam people can look at it?