Veeam.Backup.UIServer.exe memory usage increasing

[kevin.boddy]

Hi,

Our three VBR servers are all seeing memory usage gradually increasing for the Veeam.Backup.UIServer.exe process.
These VBR are servers do not have the proxy or repository roles.
Two are using MS SQL and one is using PostgreSQL.

I also have the same issue occurring on three VCC servers.

I have a case open with support since October 2024 #07461987.

Support is not able resolve the issue and after multiple memory dumps of the Veeam.Backup.UIServer.exe process there is still no suspect as to what is causing the issue.
I have now been provided a PowerShell script workaround to restart the Veeam.Backup.UIServer.exe when it grows to large.

How do I move forward now and get this resolved?
The only process affected by this is Veeam.Backup.UIServer.exe.

Thanks
Kevin

[david.domask]

Hi Kevin,

Thanks for sharing the details of the issue and sorry to hear about the challenges.

Checking the Support Case, I can see the case is already with our Expert Engineer (T3) team and the engineer is continuing to work with our RND team, though they've not been able to reproduce the issue in their testing nor find irregularities in the memory dumps provided.

Please continue with Support on this case, as I can see that the powershell script was provided as a mitigation for the issue for the time being; Support will respond to your most request question on the case regarding next steps. The script is safe to use as a mitigation while the investigation continues.

If there are further concerns on the case moving forward, please use the Talk to a Manager button from the case portal to reach Veeam Support Management. They will review the situation and and allocate the appropriate resources.