Veeam Community Forums Digest Missing

[paallergy]

I did not receive the Veeam Community Forums Digest for 01/14 or 01/21.
It looks like I'm still subscribed, and I've been receiving the digests for years.
Did the digests get sent out? If so, are there any troubleshooting suggestions, and is there a way to get those 2 missing digests?

[Mike Resseler]

Hi Jonathan,

Any chance they are in your junk folder? I have both received so they certainly went out. Lastly, also check your settings to see if you are still subscribed on it.

Thanks
Mike

[paallergy]

Thanks. Checked junk, trash, and subscriptions. Still working on the problem.

[paallergy]

I found and fixed the email problem on my end.
I received the issue for 01/28.
Thank you to Mike for his help!

[Mike Resseler]

No problem. Glad it got solved. Can you share what the problem was? Maybe others have the same issue

Cheers
Mike

[johannesk]

Hi,

Is Gostev stopped sending out the 'Veeam Community Forums Digest' weekly?

The last post I got was november 10th. I have checked my junk mail and find no sign of it in my mailbox since 10th of November.

Regards,
Jóhannes

[Vitaliy S.]

No, this digest comes out on a weekly basis. What settings do you have in the Control Panel -> Board Preferences -> Weekly Digest Subscription?

[johannesk]

my setting here in the forum is yes to 'Subscribe to weekly digest'.

Thus something must have changed in email filtering in my company. I'll figure out what.

Thanks for confirming this with me.

Regards,
Jóhannes

[Gostev]

All looks good on this end

Code: Select all

Results of summary weekly email.
Delivery was finished successfully. Notifications were sent to 52501 users.

[johannesk]

I had my collegue the system admin managing mailflow check this on our end.

According to him the Forum digest sent on the 18. november and onward, is failing some checks and thus the email is filtered out in our system.

I asked if we could whitelist this somehow, but the response I got, is that we cant. Errors we see in the system is 'Failing SPF' and DMARK verification failed.

I have not found the Forum Digest be available online anywere - that would solve my problem.

Regards,
Johannes

[Vitaliy S.]

I have asked our web team to take a look at the 'Failing SPF' and DMARС issues. I will post back as soon as I have more details on that. As for the online version of the digest, then it does not exist.

[Vitaliy S.]

@johannesk, we verified that DKIM, SPF, DMARC checks had passed successfully on our end. Will it be possible to get a log snippet or the exact error message on your end to troubleshoot it further? You can send it via private message for security purposes.

[Gostev]

I will suspect you're using Mimecast... they have had issues with failing DKIM for a while now, but I guess the sample size remains too small to sway them to have a closer look.