Veeam Explorer for MS Exchange - Strange error

[atike]

Hi All,

I am running Veeam B&R 8 (8.0.0.2030). We are trying to implement an Exchange restore process from Exchange 2013. When doing so we get the below error =

"Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: Index"


Can anyone tell me what this means??

This error comes up once we choose to restore the mailbox item back to the original mailbox and enter the necessary credentials

[foggy]

Alex, please provide the support case ID for this issue, as required when you click New Topic for posting about any technical issues. Thanks!

[atike]

Hi, sorry my case number is 01091109

[phokay]

I am getting the same error with version 9.01. Has this been resolved? If so, can you please share the fix? Thanks.

[foggy]

The case above was closed due to no response from the customer, so please open your own one for investigation. Thanks.

[phokay]

Yep, we have already logged the case with Support. Case number is 01756395.

[fay]

My Support ID is 02275750 .

I got the same error when try to get backup for a log system virtual machine.
What should we do

[Natalia Lupacheva]

Hi Ferit,

I've checked the previous case and it was caused by some specific Autodiscover configuration.
I believe your case id is 04517232, but I see you've closed it in November.

If the issue still remains, please open a Support ticket to solve it: that's not a common issue and the logs analysis is required here.

Thanks!