Veeam intelligence

[matteu]

Hello,

Can you confirm me some customers data are sent to Veeam server when this feature is enabled please ?
Is it possible to know whats datas are exactly sent when it's on advanced mode please because on standard I think it's nothing.

Thanks

[HannesK]

Hello,
I asked Veeam Intelligence, cross-checked it and copy & pasted the answer below

Yes, when Veeam Intelligence is enabled, some data is sent to Veeam servers, especially in Advanced mode. Here are the details based on official documentation:

Basic Mode

In Basic mode, Veeam Intelligence only sends your queries (the questions you type) outside your organization to Veeam servers for processing.
No environment or infrastructure data is sent—just the text of your question.
The responses are generated using public resources like Veeam documentation, KB articles, and forums.
Reference: https://helpcenter.veeam.com/docs/vbr/u ... stant.html


Advanced Mode

In Advanced mode, additional environment-specific data is accessed and used to generate more tailored answers.
For example, in Veeam ONE:
The following information may be accessed and sent to Veeam servers:
Veeam ONE Server and installation information
Predefined and triggered alarms (including for child objects)
Protected VMs, computers, storage, and applications
Cloud VMs, file shares, databases, and network policies
Monitored Veeam Backup & Replication jobs
This data is used to provide environment-aware answers via the AI assistant.
Reference: https://helpcenter.veeam.com/docs/one/u ... gence.html

Best regards
Hannes

[matteu]

Thanks for your answer.

I saw this page howerver I don't think there is enough details to know exactly what datas are sent...
Do the server names are sent ? Their IP ? ....
I mean, backup is something you don't want anyone outside of the organization know something about it....

[HannesK]

if in doubt: don't use it. The information that is sent might change over time depending on customer requests and technical requirements.

For the current state: nobody can stop you from intercepting the HTTPS traffic. But that is just a snapshot of what is sent today. With an update that might change.

If I ask Veeam Intelligence to list me all IP addresses of my gateway servers, then it tells me today, that some APIs are missing to answer that question. Future might change that.

[jorgedlcruz]

Hello Matteu,
This was explained at the Veeam 100 event with great detail on API calls with a diagram, did you manage to attend 2025 and 2024?. All the legal documents can be found here:

• https://www.veeam.com/legal/eula.html
• https://www.veeam.com/legal/ai-terms-of-use.html

This part of the paragraph is relevant:

In some Software, the Assistant may have two modes: basic (“Basic Mode”), which only utilizes information End User inputs to the chat window, and advanced (“Advanced Mode”), which utilizes information End User inputs to the chat window and product data received from the Software (the combined information, “Mixed Input”). Basic Mode is turned on by default. Advanced Mode is turned off by default, and End User needs to turn it on explicitly. The Software also includes an option to completely disable the Assistant.
9.2. Basic Mode. Licensor may store and review any input End User shares with the Assistant and the Assistant’s output in order to improve the Assistant’s functionality or as otherwise necessary or useful for Licensor to provide its services. Licensor will delete all stored input and output after 30 days from the store date.
9.3. Advanced Mode. Mixed Input is deleted immediately after End User closes the conversation session or the session times out. Licensor may store and review the Assistant’s output (but not Mixed Input) in order to improve the Assistant’s functionality or as otherwise necessary or useful for Licensor to provide its services. Licensor will delete all stored output after 30 days from the store date.

Veeam Intelligence will process all the data that the Veeam product API you are using, is giving, you can clearly see the endpoint that we use depending of the question, that is in Advanced Mode. Process means that you are sending the output of the API to Veeam Intelligence, we process, parse it, clean it, and give you the response back into the browser. All of the server names, job names, hosts, etc, it is redacted for that 30 days input we keep the sessions. So it is mostly statistical information about what tools were used, and if the user clicked feedback button.

As Hannes mentioned, if in doubt. Please keep it disabled, or in basic mode. In any case, you can open a support case and we can disable AI at your Salesforce account level, so no license assigned to your organization could use Veeam Intelligence if that helps.

Thank you!

[matteu]

Thanks for this complete answer.
If it s globaly disabled (saleforce) that means it will also be disabled for veeamone right ?