Veeam licencing server

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Veeam licencing server

Veeam Logoby nixoidas » Wed May 24, 2017 12:34 pm

Hello,

We get daily errors from one of our server.

Failed to update license key.
Veeam licensing server was unable to generate the new license.
Licensing server message: License counters are invalid..

Even though our licence is valid.

I would like to know how to check if veeam can contact veeam licencing server. I know that it connects through https. But thats all I know.
Maybe I can get server ip from some kind of logs?

Help would be greatly appreciated. This is such a nuisance.
nixoidas
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Re: Veeam licencing server

Veeam Logoby Vitaliy S. » Wed May 24, 2017 1:00 pm

Your license key might be valid, but not supported for automatic update. What is the license type you're trying to update? Does it have only 1 support ID or multiple?
Vitaliy S.
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Re: Veeam licencing server

Veeam Logoby nixoidas » Wed May 24, 2017 1:03 pm

Rental. 1 support id. Thanks for quick reply.
nixoidas
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Re: Veeam licencing server

Veeam Logoby Vitaliy S. » Wed May 24, 2017 2:07 pm

Hmm...in this case I would recommend to contact our support team to review the license key in closer details.
Vitaliy S.
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Re: Veeam licencing server

Veeam Logoby nixoidas » Thu May 25, 2017 7:12 am

Could you at least tell me how to check if we have a connection the veeam licencing server? I think ip, port would be enough. You can pm me if you would like.
nixoidas
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Re: Veeam licencing server

Veeam Logoby Vitaliy S. » Thu May 25, 2017 10:34 am

Sure! Veeam backup servers tries to connect to autolk.veeam.com. If you're able to reach this site, the connection is fine.
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